Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Unemployed Learnership Virtual Financial Advisor opportunity, incumbent must have completed a Diploma in finance, advantage and preference if any Financial planning qualifications or even RE5 certification is obtained. Learnership will start 1 April 2025 for 12 months
Job Description
Sales and Service Delivery Focus (Supervision and support)
Facilitate seamless sales activation, conversion, and fulfilment for new to bank and current customers. Deepen Customer Relationships
Provide a high level of individualized service to customers utilizing consultative relationships with customers to increase loyalty and business referrals.
Sales conclusion and sales activation
Apply knowledge to drive seamless fulfilment of sales and timeous reporting on customer sales related queries
Ensuring that all credit- and fraud referrals are investigated and resolved or escalated and resolved Customer Experience Management
Interact with customer segments in a manner which enhances the brand experience Manage transactional activities
Perform work as per the pre-set daily workforce plans and schedules necessary adjustments. Record and report on to provide timely and accurate information and provide monthly reports that reflect insight into tendencies and patterns.
Risk and governance Comply and adhere to all internal and external risk and governance policies, standards and procedures and escalate associated risks.
Adhere to NCA, FICA and FAIS legislation.
Education
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
