The Role
Supports lead and senior underwriters with new business processing, renewals, reviews, endorsements, cancellations, policy inquiries, and underwriting administration. Maintains accurate trackers, spreadsheets, CRM records, and policy documentation; assists advisers and responds to clients, staff, and insurers. Handles sensitive information, manages multiple inboxes, interprets insurance terminology, reports information to varied stakeholders, and resolves underwriting-related issues while adapting to process updates.
Summary Generated by Built In
Responsibilities
Requirements
Work Arrangement
- Key Responsibilities
- Complete underwriting/administrative duties such as maintaining accuracy and completeness of trackers/spreadsheets/CRM for reference which is necessary for tracking and reporting purposes
- Be of assistance to the Lead/Senior Underwriter in processing new businesses, renewals, reviews endorsements and cancellations in accordance with policies and procedures.
- Responds to email policy inquiries, Emails may be from Clients, Staff, & Insurers
- Provide support to Internal and External Advisers for underwriting related issues
Requirements
- Requirements
- 2+ years experience working in the F&G insurance industry
- An ability to listen, digest information and report on it in a way that it can be processed by different audiences (stakeholders, lawyers, medical, financial etc.)
- Preference to a candidate with experience in the Australian and or New Zealand Market, however some overseas market experience can be considered dependant on location (ie. North America) and duration.
- Has willingness and initiative to learn and assist the Lead/Senior Underwriter. Fast Learner and has the ability to cope with process updates to meet business requirements.
- A team player who can work with minimal supervision and manage time efficiently.
- Strong administrative skills and an ability to effectively manage all aspects of each underwriting inquiry.
- Keen to details and ability to keep detailed records of policies underwritten and changes made.
- Excellent verbal and written English communication skills. An ability to confidently handle sensitive, confidential information (such as commission payment reports, bank account details).
- Experience using Google sheets is preferred (basic understanding).
- Experience using Accounting and or Underwriting software preferred.
- Experience handling multiple inboxes
- Ability to understand or familiar with insurance terminologies/jargons.
- Preferably with basic to good numeracy and statistical skills.
- With excellent knowledge on email etiquette.
- Ability to problem solve and find solutions for business and client cases.
Work Arrangement
- Work Setup: On-site
- Work Hours: Monday to Friday, 1 hour flexi start time, you may choose between 5am - 6am or 6am - 7am start times to be agreed with and arranged with your manager upon start. You should complete a total of 9 hrs work time inclusive of 1 hr lunch break, per day.
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.
Skills Required
- 2+ years of experience in the financial and general insurance industry
- Ability to interpret information and report it clearly to varied audiences, including stakeholders, lawyers, medical, and financial professionals
- Willingness and initiative to learn and assist lead or senior underwriters
- Ability to adapt to process updates and changing business requirements
- Ability to work as a team player with minimal supervision and manage time efficiently
- Strong administrative skills and ability to manage underwriting inquiries
- Attention to detail and ability to maintain detailed policy records
- Excellent verbal and written English communication skills
- Ability to handle sensitive and confidential information
- Experience handling multiple inboxes
- Familiarity with insurance terminology
- Problem-solving ability and capacity to find solutions for business and client cases
- Experience in the Australian or New Zealand insurance market
- Experience using Google Sheets
- Experience using accounting or underwriting software
- Basic to good numeracy and statistical skills
- Excellent email etiquette
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The Company
What We Do
Deployed is a non-traditional BPO company that provides offshore staffing solutions and remote staffing services, helping businesses leverage a wider talent pool by bridging cultural and communication barriers.
