Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
The Underwriting Support Associate provides administrative and analytical support to Underwriters. This role ensures proficient workflow, precise documentation and timely communication with internal and external stakeholders and teams enabling underwriters to make informed decisions.
Duties and Responsibilities:
- Support underwriting team with evidence requirements.
- Track the status of applications and policies to ensure timely processing.
- Act as a liaison between agents, clients, policy servicing team and underwriters, providing updates and clarifications.
- Addressing sales queries timely within agreed SLA.
- Generate, analyze, and distribute regular MIS reports (e.g., productivity, quality scores, pending cases, turnaround times, vendor reports) to management for performance tracking and decision-making.
- Help process reinstatement requests. Gather the required documentation. Coordinate with underwriters and other teams. This ensures smooth processing and communication.
- Assist with special projects and analysis as assigned by the Underwriting support manager.
Qualifications and Skills:
- Experience: >1-2 years in Life Insurance Operations, within Underwriting Support or policy servicing/customer service in the insurance sector.
- Education: Graduate in any stream (LOMA/III certifications are an advantage).
- Technical Skills: Proficiency in Insurance Core Systems (PAS).
- Proficiency in MS Excel, reporting tools, and MIS dashboards.
- Communication and customer service skills.
- Ability to work in high-pressure, high-volume environments.
- Attention to detail and accuracy in data entry and reporting.
#LI-Onsite
#LI-PA1
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer.. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
Skills Required
- 1-2 years experience in Life Insurance Operations, Underwriting Support or policy servicing/customer service in insurance
- Graduate degree in any stream
- LOMA/III certifications
- Proficiency in Insurance Core Systems (PAS)
- Proficiency in MS Excel, reporting tools, and MIS dashboards
- Strong communication and customer service skills
- Ability to work in high-pressure, high-volume environments
- Attention to detail and accuracy in data entry and reporting
What We Do
Ethos makes getting life insurance instant and easy. Our approach blends technology and industry expertise, and the human touch to deliver an incredible life insurance experience. Ethos has raised over $400 million of capital from Sequoia, Accel, Google Ventures, Goldman Sachs, Softbank and more. We are one of the largest U.S. life insurance issuers. We continue to scale quickly and are looking for passionate Ethosaurs to protect the next million families.
Why Work With Us
Ethos is powered by people from all kinds of backgrounds. We embrace a one-team, one-dream mentality, while encouraging Ethosaurs to speak their mind and act boldly, even in the absence of consensus. We believe in decentralized decision making - not decisions made by committee. Here you can have an impact and true ownership over your successes.
