Who we are
Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks.
Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people.
Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy.
With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.
Your Role
At Apollo, we're looking for an In-House Broking Manager to lead our In-House Service Team (IST) and help shape how underwriting operations are delivered across the Lloyd's and London Market.
This is a leadership role responsible for ensuring underwriting transactions are processed accurately and efficiently from underwriting decision through to premium settlement, financial reconciliation and market reporting. You'll work closely with Underwriting, Finance and Market Services teams, helping to ensure business flows seamlessly through Lloyd's market infrastructure while maintaining strong operational controls and service standards.
You'll also play a key role in defining the future operating model for underwriting services at Apollo, partnering with underwriters on new trading initiatives, advising on placement and servicing approaches, and driving continuous improvement across underwriting operations.
What You'll Be Doing
- Leading and developing the In-House Service Team.
- Acting as a trusted operational adviser to underwriting teams on Lloyd's and London Market processing.
- Defining and governing the IST service model and service catalogue.
- Supporting the operational readiness of new products, facilities, delegated authority arrangements and trading initiatives.
- Overseeing market processing activities and ensuring transactions are completed accurately and within required timescales.
- Working closely with Underwriting, Finance, Claims and Outwards Reinsurance teams to resolve issues and improve outcomes.
- Driving process improvement, increasing straight-through processing and reducing operational inefficiencies.
- Ensuring business is compliant with Lloyd's market standards and capable of processing without exception.
What We Are Looking For
- Significant experience within Lloyd's or London Market operations.
- Strong hands-on expertise in London Premium Advice Note (LPAN) processing.
- Strong hands-on expertise in Electronic Claims File Version 2 (ECF2) claims processing and management.
- Experience managing premium processing, settlement activity and market exceptions.
- Experience leading operational teams and driving process improvement.
- Ability to build strong partnerships across underwriting, claims and finance functions.
What you’ll get in return
We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.
Our commitment to inclusion
At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk.
We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.
We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.
Hybrid & flexible working
Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.
Supporting your application
Apollo is committed to creating an inclusive recruitment experience where every candidate feels supported and able to perform at their best.
To help us do this, we invite you to complete a confidential ClearTalents profile. It takes just a few minutes and allows you to share any adjustments that may support you during the recruitment process.
Your information remains private, and the recruitment team is only notified if an adjustment is requested. Please register to create your profile here: ClearTalents
Skills Required
- Significant experience within Lloyd's or London Market operations
- Hands-on expertise in London Premium Advice Note (LPAN) processing
- Hands-on expertise in Electronic Claims File Version 2 (ECF2) claims processing and management
- Experience managing premium processing, settlement activity, and market exceptions
- Experience leading operational teams and driving process improvement
- Ability to build strong partnerships across underwriting, claims, and finance functions
What We Do
Apollo was launched in 2009 to provide clients and brokers with an agile and entrepreneurial insurance partner. The Apollo name recognised the success of one of its founding investors, Neil Armstrong, who in 1969 was the first person to walk on the moon. We are an innovative, integrated insurance group offering insurance products across property, casualty, marine, energy and transportation, specialty, reinsurance, and Smart Follow teams via Syndicate 1969. Through Syndicate 1971, ibott, we offer digital and embedded risk programmes, whilst our Strategic Partner Syndicates business supports new Lloyd’s entrants from initial concept to full managing agency services. What makes us different? Our wide range of products put us in a unique position where our entrepreneurial approach and service excellence delivers creative and flexible solutions for our clients and partners all in one place as we continue our exciting growth journey. Apollo is a great place to work with an inclusive culture where everyone is welcome, included, and can thrive. Our workplace is collaborative, supportive and innovative, and we strive to produce the best results possible, together. Opportunities exist to develop our employees’ key strengths and we are supported in ways that matter to each individual. In addition to generous employee benefits, flexible working is fully embraced and utilised. We understand that no one colleague is the same and that each of us has our own responsibilities and roles outside of our working life. “We attract and retain the highest quality talent by developing a team atmosphere where opportunity exists for our employees and partners.” David Ibeson, Group CEO
