Underwriting Services Assistant I

The Underwriting Services Assistant I is part of a team that is responsible for handling incoming and outgoing documents for the Underwriting Department. The Underwriting Services Assistant I reserves and rates new business submissions, indexes and routes incoming documents and reviews and approves print files for outgoing policy documents. The Underwriting Services Assistant I monitors and identifies experience rating and merit changes from NCCI and state bureaus and updates or assigns as needed. They maintain ImageRight files, monitor document imports and functions as a primary point of contact to identify and resolve import system issues with IT. The Underwriting Services Assistant I prepares and mails special handling documents and tracks and processes returned mail.

Principal Duties and Responsibilities
1. Monitors incoming quote requests and reserves, rates and assigns new business submissions.
2. Scans, indexes and routes underwriting documents into business workflows.
3. Reviews NCCI and state bureau reports to identify experience rating, merit and risk ID changes and updates or assigns as needed.
4. Updates and maintains ImageRight files, monitors document imports, identifies import system issues and coordinates with IT to test and resolve import system fixes.
5. Reviews and approves print files for outgoing policy documents.
6. Prepares and mails special handling documents and ensures adherence to mailing requirements.
7. Tracks, updates and reprocesses returned mail.
8. Ensures that archived documents are stored and destroyed securely.
9. Assists with special projects and initiatives as assigned.

Minimum Knowledge, Skills and Abilities
1. A high school diploma or equivalent is required. One year of administrative experience preferred. Prior experience in insurance is helpful.
2. Ability to type with speed and accuracy and strong attention to detail required.
3. Strong written and verbal communication skills required.
4. Proficiency in Microsoft Office Suite products preferred.

Working Conditions
1. Normal office environment with minimal exposure to excessive noise and temperature variations.
2. Willingness to travel among company sites as needed.
3. Will be required to stand and/or sit for extended periods.
4. Will be required to work with a Video Display Terminal.
5. May be required to do occasional reaching and bending.
6. May be required to occasionally exert physical effort (lifting/carrying) using appropriate equipment if needed.

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at [email protected].

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role. 

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