Underwriting Quality Assurance Manager

Join us as an Underwriting Quality Assurance Manager to make a bigger business impact with your underwriting skills and wider talents.

Make your mark in Underwriting

AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

The Underwriting Quality Assurance Manager will report to the Head of Underwriting for A&H North America and work closely with the A&H Program Manager as well as other department and team leads.  In this role, you will be responsible for the integrity of the underwriting practice, ensuring accuracy, compliance, and adherence to company underwriting policies and regulations.
How you will create an impact

• Ensure all UW Guidelines, Manuals and SOPs are current and centrally located.

• Ensure that any updates in the underwriting rules, forms and/or rates are documented and get communicated to appropriate parties and systems

• Act as underwriting audit lead, working directly with A&H audit team and IAD.

• Analyze data to identify trends and risks, developing corrective action plans as needed, reporting findings to leadership, and collaborating with underwriters to improve processes and training.

• Assist in the development and maintenance of quality assurance standards, policies, and procedures.

• Serve as liaison between UW management and UW Governance to ensure all underwriting authority statements are properly registered and up-to-date. 

• Provide oversight of Business Case and Product Development.

• Ad hoc Project Management for Program Manager, Head of Underwriting and Head of A&H North America.

• Be a strong Partner to Regional UW Managers, Underwriters & Sales.

• Ensure accuracy and maintenance of UW resources on Share Point / NERD.

• Provide expert level guidance to operational problems and develop strategic and actionable solutions.

• Formulate and recommend corrective action plans and process improvements to address identified issues.

• Collaborate with underwriters to provide or escalate need for training, share insights, and improve overall underwriting quality and consistency.

• Stay updated on relevant laws, regulations, and industry trends affecting underwriting.

• Assist Program Manager in creation and maintenance of underwriting guidelines and best practices for Programs.

• Create and execute reporting & communication strategies to educate and inform key constituents about activities and accomplishments.

• Ensure regulatory compliance by working closely with legal counsel and product compliance.

What you'll need to succeed

• University degree or higher and / or Minimum 5+ years experience in insurance business with a strong preference for Accident & Health experience.

• A thorough understanding of underwriting principles, risk assessment, and insurance policies.

• Awareness of relevant laws and regulatory guidelines in the insurance industry.

• Excellent communication and presentation skills.

• Strong attention to detail and ability to work independently.

• Excellent time management skills.

• Excellent problem solving and decision-making abilities.

• Proven ability to prioritize, multi-task, and maintain flexibility adapt in a fast-paced, changing environment.

• Excellent Customer Service and relationship building.

• Surplus Lines licensing a plus but not required. 

Travel as needed (~10%)

Ready to take your career to the next level? We would love to hear from you.

For positions based in New York, New Jersey, Illinois and Massachusetts, the base salary range is $95,000-$125,000 and is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here:  2025 Benefits Summary

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].