Are you passionate about excellence and accuracy? Do you have a keen eye for detail and a drive to ensure the highest standards of quality? We are seeking a dedicated Quality Assurance Analyst to join our Home Underwriting Department. In this role, you will play a critical part in maintaining the integrity and reliability of our underwriting processes, helping us provide exceptional service for our customers and agents.
Key Responsibilities- Perform comprehensive audits and quality reviews of home underwriting files to ensure compliance with internal guidelines, regulatory requirements, and industry best practices.
- Execute targeted reviews of new underwriting initiatives related to both new business and renewal workflows.
- Analyze underwriting decisions to identify trends, opportunities for process improvement, and training needs. This will involve collaborating to drive quality improvements and implement corrective actions.
- Own the department’s annual agency audit process to ensure compliance.
- Document findings, prepare detailed reports, and communicate feedback to department leadership and key stakeholders.
- Assist in the development and maintenance of quality assurance standards, policies, and procedures.
- Monitor quality metrics and support the creation of dashboards and reporting tools.
- Stay current with relevant laws, regulations, and underwriting requirements affecting home insurance.
- Bachelor’s degree required.
- 2+ years’ experience in home underwriting, quality assurance, or related discipline.
- Strong understanding of underwriting guidelines, regulations, and risk assessment.
- Excellent analytical, problem-solving, and organizational skills.
- Effective written and verbal communication skills, with the ability to present findings clearly and constructively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- High level of integrity, professionalism, and attention to detail.
Perks and Benefits
- 4 weeks accrued paid time off + 9 paid national holidays per year
- Free onsite gym at our Boston Location
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Various Paid Family leave options including Paid Parental Leave
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
- Convenient location directly across from South Station and Pre-Tax Commuter Benefits
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Top Skills
What We Do
If you’ve found your way to our LinkedIn page, you’re likely here for one of two reasons: You’re reviewing insurance companies or you’re browsing new career opportunities. Well, you’ve come to the right place.
Insurance Customer
In its 40 years, Plymouth Rock Assurance has grown to be one of the leading auto and home insurers in the Northeast. With unique features like Crashbusters® mobile claims vans, Door to Door Valet Claim Service®, the Get Home Safe® taxi and rideshare benefit, Road Rewards® and our Home Insurance Quick Quote, we’re committed to delivering our customers “More Than Just Insurance.” To get a free quote, visit plymouthrock.com or talk to a Plymouth Rock agent.
Job Seeker
We take pride in both the strength and commitment of our Plymouth Rock Assurance team. We actively seek individuals who exhibit friendliness, integrity, loyalty, hard work and the pursuit of excellence. If you’re currently looking for a new employment opportunity, we hope you’ll consider Plymouth Rock. For a full list of job openings, please visit www.plymouthrock.com/about/careers.
