Underwriting Manager

Manulife is a leading Canadian Insurance provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

The Underwriting team is expanding! We are looking for a high-energy, passionate, customer obsessed and creative individual to join our leadership team to help manage day-to-day operations and drive performance through transformation.

The Underwriting team is 120 strong, consisting of Individual, Affinity, and Group Insurance which supports multiple distribution channels including advisors sold and direct to client markets. We have a diverse product shelf that is supporting in the underwriting department such as Life, Critical Illness, Disability, Mortgage Creditor, and Health and Dental. The team is also diverse in people and location.

To succeed in this role, you need to thrive in a fast-paced and dynamic environment and commit to service excellence through building effective relationships across the organization as well as our external partners. As a representative of Manulife’s brand, you will be expected to model our values and understand our business strategy and mission.

This is a Hybrid opportunity where you will come into the office Tuesday, Wednesday, Thursday and can work from home on Monday and Friday.

As an Underwriting Manager you will:

• Lead, mentor and develop a team of underwriters to ensure high performance and professional growth, and the creation of a positive and productive work environment

• Manage daily operations of the Underwriting area ensuring efficient workflow and processing of policies.

• Ensure underwriting decisions are consistent with our risk management guidelines and compliance regulations.

• Work closely with our internal partners such as Sales, Operations and Product to ensure alignment to our business objectives.

• Serve as a point of contact for escalations and provide expert guidance in complex underwriting issues

• Build and maintain strong external working relationships with our advisors and distributors including presentations to advisors and distribution or office visits when needed.

•  Innovative and always looking for opportunities to continually improve our business and serve our customers.

Preferred Qualifications:

• Leadership: Ability to lead, mentor and motivate a team to achieve high performance

• Decision making skills: Handle complex underwriting issues and provide direction

• Analytical Skills: Proficiency in assessing risk and making data-driven decisions

• Communication Skills: Written and Verbal communication for interacting with internal and external partners

• Technical Underwriting and Insurance knowledge is an asset

• Problem Solving Skills: Strong problem-solving skills to address underwriting challenges and customer issues, with creative solutions that balance risk and reward

• Interpersonal Skills: Ability to build strong relationships with internal and external partners, including negotiation, influencing and conflict resolutions to manage escalations

• Resilient and adaptable working under business pressures and sales deadlines

• Life-long learner with a dedication to learning and professional development

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.