Underwriting Clerk (Hybrid)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Underwriting Clerk? Globe Life is looking for an Underwriting Clerk to join the team!

In this role, you will be responsible for reviewing and processing of Life and Health new business applications for insurance coverage, from receipt to final status in accordance with established procedures and guidelines in a timely manner and meeting departmental quality/production standards. 

This is a hybrid position located in Broadview Heights, OH (WFH Monday & Friday, In Office Tuesday-Thursday).

 What You Will Do:

• Daily review and preparation of new business applications received in office; and correspondence to team on incoming business.
• Review and process electronic and all paper applications in the FHD system.
• Review and process all Heritage Whole Life (HWL) and Child Whole Life (CWL) applications in IHL’s mainframe.
• Review HWL and CWL policy records for maximum allowable coverage.
• Communicate issues with writing agent; follow up and review all refer to underwriting for medical investigation to determine if eligible for coverage.
• Scan and index all supplemental and life applications including pended items into Onbase. Send a final count email to IHL of how many HWL applications are being sent to them. This includes applications that are in good order (IGO), pended, or declined.
• In constant communication with team concerning incoming documents from agents for new business and corrections. 
• Responsible for issuance of all pending applications that are received in the office.
• Print, assemble and mail CWL policies weekly.
• Complete processes for errors, pending and withdrawn applications.
• Review all Department of Insurance requests for Life policies for deceased policyholders.
• Work closely and communicate effectively with Life team at IHL, Milliman, and IRIX.
• Medical investigation and follow up for policies pending for further medical review. 
• Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
• Assists with complaint research, follow-up and resolution.
• Effectively communicate with agents and agency owners regarding new business submission, underwriting guidelines, procedures and state specifics for each product.
• Updating of processing manuals on a consistent basis.
• Complete assigned projects in the planned timeframe.
• Review and reconcile invoices from MIB for payment.
• Review and analyze all New Business for group additions and makes determination of effective date and agent advance. 
• Make group additions phone calls to verify eligibility of employee(s) applying for coverage.
• Send out additions letter with copy of payroll form when applicable.
• Prepare new group business for billing representative to make contact with Payroll administrator and create new profile set up.
• Evaluate each Group for bill payment delinquency and update any pertinent information related to the group.
• Reviews each application for proper documentation including payroll group agreement and payroll authorization forms.

What You Can Bring:

• Excellent verbal & written communication skills.
• Ability to ask probing questions, understand concerns, and overcome objections.
• Proficient in Word, Excel, and Outlook. Ability to learn new computer system.
• Ability to navigate company website to assist with questions and find state specific forms.
• Knowledge of customer service principles and practices.
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
• Must possess a professional friendly attitude and be able to quickly develop rapport with agents and agency owners.
• Type 25-30 wpm.
• Strong attention to detail.
• Ability to handle multiple tasks and deadlines.
• Ability to professionally handle and resolve escalated issues.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.