Transform insights into action and impact.
At AIA, your skills, perspective and ideas can help us protect customers, balance risk and opportunity, and contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and bring together data, technical expertise and commercial understanding to strengthen customer solutions and support sustainable growth.
Join us to shape better decisions, grow through new experiences and extend your impact across Asia.
About the Role
Review and underwrite new business applications in accordance with underwriting guidelines, delegated authority and service commitments. Handle complex underwriting cases and provide technical support to team members and distribution channels to improve underwriting quality and efficiency.
Roles and Responsibilities
- Underwrite new business applications accurately and within delegated authority;
- Re-underwrite POS and Claims cases;
- Review and assess complex underwriting cases, including retrospective reviews, abnormal health disclosures, complaints and appeals;
- Provide technical guidance and knowledge sharing to team members on underwriting matters;
- Support underwriting workshops and knowledge sharing sessions for distribution teams;
- Identify process improvement opportunities and recommend practical solutions to enhance underwriting efficiency and service quality;
- Support cross-functional initiatives related to underwriting and customer onboarding;
- Perform other duties as assigned.
Job Requirements
- Education: University graduate
- Experience: Minimum 5 years of experience in life insurance underwriting
- Technical skill: Proficiency in MS Office and underwriting software,
- Highly advanced knowledge of life insurance operation service
- Certifications/licenses: LOMA 280, LOMA 290
- Customer Service Mindset: Demonstrated commitment to delivering high-quality service and resolving complex customer inquiries
- Communication & Collaboration: Excellent verbal and written communication skills
- Other skills: negotiation, problem solving, influence, agility
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Skills Required
- University graduate
- Minimum 5 years of experience in life insurance underwriting
- Proficiency in MS Office and underwriting software
- Highly advanced knowledge of life insurance operation service
- LOMA 280 and LOMA 290 certifications or licenses
- Demonstrated customer service mindset and ability to resolve complex customer inquiries
- Excellent verbal and written communication skills
- Negotiation, problem-solving, influencing, and agility skills
What We Do
AIA Group Limited is a multinational insurance and financial services corporation headquartered in Hong Kong, providing life insurance, savings, and health protection products across the Asia-Pacific region.
