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As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position assists and educates patients in the selection of eyeglass frames, contact lenses and lens enhancements. The incumbent orders, dispenses, repairs and adjusts eyeglasses and contact lenses. This position also provides office support and assists customers with appointments.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
ResponsibilitiesEssential Functions- Assists and educates patients in the selection of frames, contact lenses and lens enhancements based on the patient's specific needs.
- Processes eyeglass and contact lens orders, which includes pricing, measuring, collecting money, coding, and documenting patient charts.
- Teaches new contact lens wearers how to insert, remove, clean and care for lenses.
- Repairs and adjusts eyeglasses while ensuring patient satisfaction.
- Manages inventory of contact lenses, eyeglass frames, accessories, tools, and office supplies.
- Provides office support by answering incoming calls, scheduling appointments and checking in patients for appointments.
- Maintains clean, organized, and stocked eyeglass displays.
- Performs frame assembly and repair, frame adjustment and lensometry.
- Attends continuing education courses to keep informed of new technology and advances in the optical industry.
- Ability to perform the essential functions of the job as outlined above.
- Ability to sell and service eyeglasses and contact lenses and a demonstrated commitment to provide excellent customer service.
- Demonstrated human relations and effective communication skills.
- Ability to problem solve in situations that may involve patient comfort and satisfaction and professionally respond to customer inquiries.
- Ability to provide care appropriate to the population served.
- Demonstrated knowledge of the principles of life span growth and development.
- Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.
- Six months of experience working in an eye care related position, or equivalency.
- Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
* Additional license requirements as determined by the hiring department.
Qualifications (Preferred)Preferred- Finish lab skills, including lens layout, edging and tinting.
- Frame assembly, adjustment and repair experience.
- Lensometry experience.
- National Contact Lens Examiners (NCLE) certification.
- American Board of Opticianry (ABO) Certification.
Employee must be able to meet the following requirements with or without an accommodation.
- This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.
Skills Required
- Six months of experience working in an eye care-related position, or equivalent experience.
- Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system, obtained within 30 days of hire.
- Finish lab skills, including lens layout, edging, and tinting.
- Frame assembly, adjustment, and repair experience.
- Lensometry experience.
- National Contact Lens Examiners certification.
- American Board of Opticianry certification.
- Ability to meet the physical requirements, including lifting, carrying, pushing, and pulling up to 50 pounds.
University of Utah Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about University of Utah and has not been reviewed or approved by University of Utah.
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Retirement Support — Employer-funded retirement contributions on both the academic campus and U of U Health are notably strong, with automatic contributions and additional voluntary savings options. This emphasis makes long-term financial benefits a distinctive part of the total compensation offering.
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Healthcare Strength — Multiple medical plan choices, robust mental-health support through the Employee Assistance Program, and wellness programs create a comprehensive health offering. Network options and wellness incentives further enhance coverage quality.
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Parental & Family Support — Paid parental leave policies provide options for fully paid periods or extended partial-pay leave for staff, with parallel provisions at U of U Health. Separate frameworks for faculty include modified duties and leave arrangements during family transitions.
University of Utah Insights
What We Do
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah. Founded in 1850, it serves over 31,000 students from across the U.S. and the world. With over 72 major subjects at the undergraduate level and more than 90 major fields of study at the graduate level, including law and medicine, the university prepares students to live and compete in the global workplace. Known for its proximity to seven world-class ski resorts within 40 minutes of campus, the U encourages an active, holistic lifestyle, innovation and collaborative thinking to engage students, faculty and business leaders. The University of Utah became a member of the PAC-12 conference in July 2011. Technology and Commercialization The University of Utah is tops in the country for creating start-up companies from university research, according to a ranking by the Association of University Technology Managers (AUTM). See http://unews.utah.edu/news_releases/u-of-utah-no-1-for-startups for more information. Forbes magazine’s recent ranking of the “Best States for Business” pointed to “an educated labor force” as a big reason Utah came in at number one. The U supplies many of the employees for companies that keep expanding their operations in Utah, such as Goldman Sachs, Adobe, Omniture, Oracle, Ebay and many others. http://pac12info.utah.edu/commercialization-of-innovation/ Healthcare University of Utah Health Care recently ranked first in the nation in a prestigious national study. The University Health System Consortium’s 2010 Quality and Accountability Study compared 98 of the nation’s top academic medical centers and ranked them based on core quality measures, patient safety indicators, mortality rates, re-admission rates, and patient satisfaction scores. See more about University of Utah Health Care at http://healthcare.utah.edu/index.php
