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As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by making sure the patient's dietary needs are met. This position is not responsible for providing care to patients.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
ResponsibilitiesEssential Functions- Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met.
- Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual.
- Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently.
- Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day.
- Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule.
- Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors.
- Assists patients with making nutrition selections that are compliant with their diet.
- May collect trays and clean patient care unit galley after meals.
- May prepare patient areas for trays prior to meals and the deliver the appropriate tray to each patient.
- Ability to perform the essential functions of the job as outlined above.
- Demonstrated communication and human relations skills.
- Demonstrated knowledge of nutrition in order to understand special diet orders.
- Ability to work as a team player and as an individual.
- Demonstrated knowledge of when to help other representatives who have a larger patient caseload.
- Ability to appropriately handle customer issues or complaints.
- One year of customer service experience.
- One of the indicated food handling permits must be obtained within 30 days of employment.
- Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire.
- One of the following
- Current Utah Food Handler Permit.
- Current Food Protection Manager certification, accredited by ANSI.
- Knowledge of medical terminology.
- Food service experience.
Employee must be able to meet the following requirements with or without an accommodation.
- This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. This position may be standing and walking for sustained periods of time.
Skills Required
- One year of customer service experience
- Obtain a Utah Food Handler Permit or ANSI-accredited Food Protection Manager certification within 30 days of employment
- Successfully complete the hospital-provided nutrition exam within one month of hire for patient-care-unit assignments
- Current Utah Food Handler Permit or current ANSI-accredited Food Protection Manager certification
- Knowledge of medical terminology
- Food service experience
University of Utah Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about University of Utah and has not been reviewed or approved by University of Utah.
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Retirement Support — Employer-funded retirement contributions on both the academic campus and U of U Health are notably strong, with automatic contributions and additional voluntary savings options. This emphasis makes long-term financial benefits a distinctive part of the total compensation offering.
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Healthcare Strength — Multiple medical plan choices, robust mental-health support through the Employee Assistance Program, and wellness programs create a comprehensive health offering. Network options and wellness incentives further enhance coverage quality.
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Parental & Family Support — Paid parental leave policies provide options for fully paid periods or extended partial-pay leave for staff, with parallel provisions at U of U Health. Separate frameworks for faculty include modified duties and leave arrangements during family transitions.
University of Utah Insights
What We Do
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah. Founded in 1850, it serves over 31,000 students from across the U.S. and the world. With over 72 major subjects at the undergraduate level and more than 90 major fields of study at the graduate level, including law and medicine, the university prepares students to live and compete in the global workplace. Known for its proximity to seven world-class ski resorts within 40 minutes of campus, the U encourages an active, holistic lifestyle, innovation and collaborative thinking to engage students, faculty and business leaders. The University of Utah became a member of the PAC-12 conference in July 2011. Technology and Commercialization The University of Utah is tops in the country for creating start-up companies from university research, according to a ranking by the Association of University Technology Managers (AUTM). See http://unews.utah.edu/news_releases/u-of-utah-no-1-for-startups for more information. Forbes magazine’s recent ranking of the “Best States for Business” pointed to “an educated labor force” as a big reason Utah came in at number one. The U supplies many of the employees for companies that keep expanding their operations in Utah, such as Goldman Sachs, Adobe, Omniture, Oracle, Ebay and many others. http://pac12info.utah.edu/commercialization-of-innovation/ Healthcare University of Utah Health Care recently ranked first in the nation in a prestigious national study. The University Health System Consortium’s 2010 Quality and Accountability Study compared 98 of the nation’s top academic medical centers and ranked them based on core quality measures, patient safety indicators, mortality rates, re-admission rates, and patient satisfaction scores. See more about University of Utah Health Care at http://healthcare.utah.edu/index.php
