Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.
We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries and tackle important Federal challenges that make a lasting impact.
Position Summary
Credence is seeking qualified candidates for a prospective Unaccompanied Alien Children Program Intakes Specialist to support intake and placement operations by reviewing referrals, coordinating with stakeholders, maintaining case records, and facilitating timely case processing activities. This role serves as a critical point of contact in the intake process and helps ensure accurate documentation, effective communication, and timely case coordination.
The successful candidate will work closely with program staff, service providers, government partners, and external stakeholders to support intake operations, assess case information, and facilitate appropriate placement recommendations. This position requires strong organizational skills, sound judgment, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities include, but are not limited to the duties listed below:
- Receive, review, and process intake referrals in accordance with established procedures.
- Assess referral information and supporting documentation to facilitate timely case processing and placement decisions.
- Coordinate with internal teams, service providers, and external stakeholders throughout the intake process.
- Maintain accurate and complete intake records, case files, and supporting documentation.
- Monitor intake activities and ensure cases are processed within established timelines.
- Analyze case information and make appropriate recommendations based on available data and program requirements.
- Respond to inquiries and provide information regarding intake procedures and case status updates.
- Collaborate with multidisciplinary teams to support effective case coordination and service delivery.
- Prepare reports, summaries, and documentation related to intake and placement activities.
- Ensure data quality and accuracy within intake tracking systems and records.
- Support process improvement efforts designed to enhance intake operations and case management activities.
- Maintain confidentiality and safeguard sensitive information in accordance with organizational policies and procedures.
Requirements
- Bachelor's degree in Social Work, Human Services, Public Administration, Criminal Justice, Psychology, Sociology, Child Welfare, International Relations, or a related field.
- Minimum of two (2) years of relevant professional experience supporting intake operations, case management, child welfare, refugee services, immigration services, social services, human services programs, or related fields.
- Experience reviewing referrals, applications, case files, or intake documentation.
- Experience coordinating with multiple stakeholders to support case management, intake, or placement activities.
- Knowledge of case management principles, intake processes, and service coordination practices.
- Experience assessing information, exercising sound judgment, and making recommendations based on established guidelines.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience maintaining detailed records, documentation, and case management systems.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to work collaboratively with diverse stakeholders and multidisciplinary teams.
- Ability to work rotating schedules, including evenings, weekends, and holidays, as required.
Work arrangement: work arrangement may be onsite, remote, or hybrid depending on contract requirements and client needs.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Skills Required
- Bachelor’s degree in Social Work, Human Services, Public Administration, Criminal Justice, Psychology, Sociology, Child Welfare, International Relations, or a related field.
- At least two years of relevant professional experience in intake operations, case management, child welfare, refugee services, immigration services, social services, human services programs, or related fields.
- Experience reviewing referrals, applications, case files, or intake documentation.
- Experience coordinating with multiple stakeholders for case management, intake, or placement activities.
- Knowledge of case management principles, intake processes, and service coordination practices.
- Experience assessing information, exercising sound judgment, and making recommendations based on established guidelines.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience maintaining detailed records, documentation, and case management systems.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to collaborate with diverse stakeholders and multidisciplinary teams.
- Ability to work rotating schedules, including evenings, weekends, and holidays, as required.
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
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Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
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Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
