UKG System Ownership & Operations
- Act as the primary owner of UKG platform operations across modules such as Core HR, Payroll integration, Time & Attendance, Recruiting, Onboarding, and Performance (as applicable).
- Ensure system data integrity, compliance, and audit readiness at all times.
- Drive day-to-day operational stability and issue resolution related to UKG.
Process & Stakeholder Management
- Partner closely with HR, Talent Acquisition, Payroll, IT, Finance, and business stakeholders to ensure seamless HR operations.
- Serve as the escalation point for complex system, data, or process issues.
- Review and optimize HR workflows within UKG to improve efficiency and user experience.
Change Management & Enhancements
- Lead configuration changes, upgrades, releases, and new module implementations in UKG.
- Coordinate UAT, documentation, and deployment of system enhancements.
- Drive standardization and simplification of HR processes through system automation.
Vendor & Compliance Management
- Manage UKG vendor interactions, support tickets, SLAs, and release communications.
- Ensure system compliance with statutory, regulatory, and internal policy requirements.
- Support audits by providing reports, data extracts, and process documentation.
Reporting & Analytics
- Oversee delivery of standard and custom UKG reports and dashboards for HR and leadership.
- Ensure accuracy and consistency of workforce data used for decision-making.
- Support ad-hoc reporting and data analysis requests.
Team Leadership & Governance
- Lead and mentor UKG/HRIS administrators or operations team members.
- Define SOPs, control mechanisms, and governance frameworks for UKG usage.
- Provide training and enablement to HR users and business teams.
- 6–10 years of experience in HRIS / HR Operations with strong UKG (UltiPro) exposure.
- Hands-on experience with UKG configuration, administration, and support.
- Strong understanding of HR processes, payroll interfaces, and compliance requirements.
- Experience working in large, matrixed organizations.
- Strong stakeholder management and communication skills.
- Excellent analytical, problem-solving, and documentation abilities.
- UKG Pro certification(s).
- Experience in IT/technology-driven organizations.
- Exposure to global HR operations and multi-country setups.
- Experience managing HRIS audits and large-scale system transformations.
- Process excellence & attention to detail
- Ownership mindset & accountability
- Stakeholder and change management
- Data-driven decision making
- Compliance orientation
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
