We are seeking a highly analytical and customer-focused UKG Business Support Analyst to join our team. In this role, you will play a critical part in supporting and optimising our UKG Time & Attendance system by delivering training, analysing data, and providing actionable insights to improve workforce operations.
You will work closely with Payroll, Workforce Planning, HR, and HRIS teams to ensure system integrity, compliance, and continuous improvement, while driving strong adoption across the business.
Job DescriptionTraining & User Support
- Deliver engaging training across all user groups (employees, leaders, super users) via face-to-face, virtual, and practical sessions
- Design and maintain high-quality training materials (user guides, e-learning modules, videos, FAQs, QRGs)
- Provide ongoing support and guidance to promote system adoption and user confidence
Data Analysis & Reporting
- Analyse UKG data to identify trends, discrepancies, and risks related to scheduling and timekeeping
- Generate reports and provide insights to internal and external stakeholders
- Support accurate payroll processing through data validation and collaboration
System & Process Optimisation
- Ensure data accuracy through audits, reconciliations, and governance controls
- Monitor compliance with time & attendance legislation, Awards, and Enterprise Agreements
- Manage support requests via the approved ticketing system
- Contribute to continuous improvement initiatives and change management processes
Collaboration & Stakeholder Engagement
- Partner with Payroll, Workforce Planning, HR Operations, and Employee Relations teams
- Engage stakeholders at all levels to translate complex issues into clear, practical solutions
- Support system enhancements through governance and change frameworks
Experience
- 3+ years as a Data Analyst or Business/Reporting Analyst within HR, Payroll, or Workforce Management
- Strong knowledge of Australian payroll legislation, Awards, and Enterprise Agreements
- At least 12 months’ experience with UKG Pro Workforce Management
- Experience in training delivery, change management, and process improvement
- Proven ability to work in dynamic, fast-paced environments
Skills & Knowledge
- Strong understanding of rostering, scheduling, and time & attendance (FIFO experience highly desirable)
- Advanced analytical skills with a keen eye for detail
- Strong Excel and Microsoft Office capabilities
- Excellent communication skills, with the ability to simplify technical concepts
- High level of stakeholder engagement and customer service focus
Personal Attributes
- Proactive and solution-oriented mindset
- Highly organised with the ability to prioritise effectively
- Collaborative, adaptable, and resilient
- Driven to challenge the status quo and deliver better outcomes
Additional Information
If you are a data-driven professional with a passion for workforce systems and customer support, we’d love to hear from you.
Skills Required
- 3+ years as a Data Analyst or Business/Reporting Analyst
- Strong knowledge of Australian payroll legislation, Awards, and Enterprise Agreements
- At least 12 months' experience with UKG Pro Workforce Management
- Experience in training delivery, change management, and process improvement
- Strong understanding of rostering, scheduling, and time & attendance
- Excellent communication skills, with the ability to simplify technical concepts
What We Do
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. The Group stands out for its independence, its founding family shareholding and its responsible business model. Its portfolio of activities includes Sodexo Food and Facilities Management Services and Pluxee Employee Benefit Solutions, activity for which the Group announced a spin-off with a listing expected on February 1, 2024. This diversified offer meets all the challenges of everyday life with a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all. Sodexo is included in the CAC Next 20, CAC 40 ESG, CAC SBT 1.5, FTSE 4 Good and DJSI indices. Sodexo key figures — 22.6 billion euros Fiscal 2023 consolidated revenues — 430,000 employees as at August 31, 2023 — #1 France-based private employer worldwide — 45 countries — 80 million consumers served daily — 14.3 billion euros in market capitalization (as at October 25, 2023)
