Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.
With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.
Job DescriptionPlease only apply if you live in or within a daily commutable distance of Plymouth. We are only seeking local candidates in the Plymouth area due to the requirement of successful candidates undergoing 6-8 weeks office based training.
Successful candidates after training will be required to work the following shift patterns, completing a week of each on a three week rotation:
37.5 hours per week Monday to Friday following a 3 week shift rotation 0700-1530, 0830-1700 & 1030-1900.
Duties:
Respond to customer requests for tyre related breakdown assistance (job taking, job allocation, chase) within agreed targets and timescales.
▪ Delivers a high level of Customer Service on all calls.
▪ Adheres to company work instructions and compliance measures.
▪ Ensures a high level of data quality.
▪ Maintains company quality standards at all times.
▪ Communicates effectively on all levels.
▪ Makes timely decisions within level of authority.
▪ Escalates all issues falling outside of the above for approval / decision.
▪ Uses own initiative when required.
▪ Carries out administrative duties accurately when required.
▪ To undertake other reasonable duties as required from time to time in support of the effective running of C360
Qualifications- Knowledge of the Truck Tyre fleet market desirable but not essential.
- Office 365 Knowledge
- Professional qualification in Customer Service desirable.
- Previous experience in a customer service role.
- Experience of working as part of a team striving towards excellence.
- 25 days holiday plus Bank Holidays
- Long Service Recognition Scheme
- Company Pension Scheme
- Employee Assistance Programme
- Staff Tyre Discount Scheme
- Conti Staff Discounts Portal
- Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge.
- This is a hybrid role following successful completion of training at the Ivybridge office (6-8 weeks minimum)
- Must have the right to work in the UK.
Ready to drive with Continental? Take the first step and fill in the online application.
Skills Required
- Knowledge of Microsoft Office 365
- Previous experience in a customer service role
- Experience working as part of a team striving towards excellence
- Right to work in the UK
- Live in or within daily commuting distance of Plymouth or Ivybridge
- Knowledge of the truck tyre fleet market
- Professional qualification in Customer Service
Continental Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Continental and has not been reviewed or approved by Continental.
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Healthcare Strength — Health plans are often described as comprehensive, with medical, dental, vision, and related programs (such as HSA/FSA) highlighted as strong components. Feedback suggests the quality of healthcare coverage is a meaningful part of overall compensation satisfaction.
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Retirement Support — Retirement offerings, including 401(k) plans with company contributions, are viewed favorably and frequently mentioned alongside competitive base pay. These plans are seen as a reliable pillar of the total rewards package.
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Leave & Time Off Breadth — Paid holidays, vacation/PTO, and other leave programs are presented as part of a broad benefits suite. The scope of time-off options contributes positively to perceived overall value.
Continental Insights
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What We Do
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2020, Continental generated sales of €37.7 billion and currently employs around 235,000 people in 58 countries and markets. In 2021, the company celebrates its 150th anniversary.
