Who We Are:
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
Role Summary:
We have an exciting new opportunity for a Business Process Coordinator to join our team. In this role you will:
- Maintain and improve the standards for how we develop and manage policy, process and documents across ISS.
- Support business process development in a rigorous and systematic way across ISS.
- Document management across ISS.
Contract: Permanent
Location: London, Lloyds Avenue (Hybrid)
Salary: £35,000 - £40,000 DOE
In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.
Key Duties and Responsibilities:
- Responsible for guiding and delivering the Framework (standards, process) for how we develop and maintain relevant documentation in ISS.
- Act as the ‘home’ for process discipline skills to drive one common way of writing documentation across ISS.
- Lead regular document management reviews with business functions (Governance) to drive continuous improvement, updates and maintenance of our Procedures.
- Run the BPO network to formulate annual work programmes, understand gaps in our procedures and areas of focus to build an annual plan.
- Responsible for creation and maintenance of templates and other reusable process
- information - creating additional process assets as required. Work with Athena team to drive adoption of our procedures.
- Introduce process and task mining techniques to ISS at the appropriate time to drive efficiency.
Who You Are:
- Knowledge of process design and procedural writing.
- Strong familiarity with quality management and continuous improvement concepts to drive procedure optimization.
- Able to promote and drive new ways of working that improve agility, speed, and delivery
- Continually apply a digital lens to business and value-stream strategies and requirements
- Bachelor's Degree or equivalent
- Proven track record of delivery in a global, cross-functional organization
- Able to lead through influence
- Self-starter also able to take direction and come up with ideas and solutions
- Six Sigma Green/Black Belt (desirable)
- Demonstrable experience of Process analysis and design
- Experience with developing process flows, writing procedures and using tools to drive how we embed documentation
You Will Receive:
- Cycle to Work scheme
- Employee discount scheme for retail/travel/leisure
- Life assurance cover
- Remote GP and second medical opinion service which gives you, and your family members that live in the same household, timely access to medical advice 24/7, 365 days a year
- Contributory company pension scheme
- Full Employee Assistance Programme including access to care support covering work, family, relationships, money and health
- Team building days
Plus, much more!
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
#WeAreInchcape
Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.
Additional Information:
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
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What We Do
Global trade has always depended on the port and since 1847 Inchcape Shipping Services has provided the local knowledge and means to deliver port calls that enable business to ship smoothly and trade successfully.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 260 proprietary offices, across 60 countries and a team of more than 3,200 committed professionals. Our unique geographical footprint means we can offer customers a full range of services, delivered safely, transparently and with exceptional service wherever they are in the world.
Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.
Through the real-time port data and information generated by our global network, coupled with investments in technology, we provide market and port intelligence that allows our customers to focus on their core business and make informed decisions.
