Are you an experienced credit professional with supervisory experience looking for a role with clear accountability and day‑to‑day responsibility for credit operations and performance?
At TaylorMade Golf, we are seeking a Credit Supervisor to oversee UK credit control activity, providing day‑to‑day supervision of a team of three. Reporting to the European Credit Manager, you’ll be responsible for driving strong cash collection and maintaining robust credit governance, while working closely with Sales and Customer Service teams to support service excellence and financial targets.
The role
This is a hands‑on supervisory role with responsibility for the operational leadership of the UK Credit Control team. You’ll ensure policies and procedures are applied consistently, credit risk is appropriately managed, and cash collection targets are achieved — while supporting a high standard of internal service and customer experience.
You’ll act as the main point of contact for UK credit matters, partnering with internal stakeholders and escalating where appropriate, while being supported by the wider European Credit structure.
Key responsibilities
- Provide day‑to‑day supervision, oversight and direction to the UK Credit Control team (3 colleagues), ensuring workloads, priorities and deadlines are effectively managed
- Conduct regular 1:1s, performance reviews, coaching and development activity to build capability, consistency and engagement
- Oversee the maintenance of UK customer accounts to ensure adherence to contractual terms, agreed promotions and company credit policy
- Monitor cash collection performance, supporting the team to optimise DSO and working capital results
- Review and support credit‑granting decisions for new and existing UK accounts, escalating recommendations where required in line with delegated authority
- Oversee the daily management of orders held for credit reasons, ensuring clear processes, timely escalation and appropriate release
- Act as the first point of escalation for complex or higher‑risk UK accounts and manage a small portfolio of key accounts where appropriate
- Provide cover for team members during periods of absence
- Support the European Credit Manager with the implementation, maintenance and enforcement of company credit policy, ensuring audit readiness and compliance
- Work closely with Sales, Customer Service and Finance teams as the key UK Credit contact, contributing to service excellence initiatives and cross‑functional process improvements
- Attend customer and field visits as required and represent Credit at Sales meetings, contributing risk awareness and commercial insight
What we’re looking for
Education & experience
- Bachelor’s degree in Business, Finance or a related discipline (or equivalent practical experience)
- ICM qualification desirable but not essential
- Demonstrable experience in a supervisory or team‑lead credit and collections role
- Experience of managing collections within owner‑operated or small business customer environments, requiring discretion, empathy and sound judgement alongside adherence to credit policy
- Strong collections background, including ledger management, dispute resolution and payment plan negotiation
- Experience overseeing credit decisions, reviewing recommendations and managing exposure
- Proven experience overseeing credit‑held order processes and daily operational controls
Knowledge & skills
- Strong stakeholder and relationship management skills, with the ability to work effectively across functions
- Working knowledge of Oracle (advantageous) and strong Microsoft Office skills, particularly Excel, with confidence using data to support decision‑making
- Clear, confident communicator with the ability to manage sensitive conversations and resolve issues constructively
- Sound understanding of credit risk, exposure management and cashflow performance
- Confident day‑to‑day people supervisor, able to coach, support and develop team members
What we offer
- Hybrid working (Tuesday and Wednesday work from home)
- Competitive salary, bonus potential and contributory pension
- Private healthcare, plus a contribution towards a wellbeing benefit of your choice
- Annual contribution towards dental and optical costs for you and your family
- Staff discount and access to hundreds of additional retailer discounts
- Loan golf club set
- Competitive holiday allowance — and no expectation that you’ll be working on your birthday!
If you’re looking for a supervisory credit role where you can apply your expertise and make a meaningful contribution within a globally recognised brand, we’d love to hear from you.
TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
Top Skills
What We Do
Overview: Headquartered in Carlsbad, California, TaylorMade Golf is a leading manufacturer of high performance golf equipment, golf balls and accessories. TaylorMade has a history of innovative industry-leading products such as the newly launched Stealth family headlined by the 60-layer Carbon Twist Face Stealth Carbonwood Driver. TaylorMade's technological advancements touch all sectors of the golf industry with products like P Series irons, Milled Grind 3 wedges, TP5/TP5X golf balls and Spider putters. A major force across the world's professional tours, TaylorMade has an unrivaled athlete portfolio that includes Tiger Woods, Dustin Johnson, Rory McIlroy, Collin Morikawa, Tommy Fleetwood, Rickie Fowler, Matthew Wolff, Harry Higgs, SH Park, Charley Hull, Maria Fassi and Sierra Brooks. History: In the spring of 1979 a golf equipment salesman named Gary Adams took out a $24,000 loan on his home and founded the TaylorMade Golf Company. He rented a 6,000 square-foot building that at one time housed a television assembly plant. Counting him, there were three employees and a single, innovative product: a 12-degree driver cast of stainless steel. This new metalwood looked and sounded different from a wooden wood, and most important, it performed differently. The clubhead's perimeter-weighting offered greater forgiveness on mis-hits, while the lower center of gravity made it easier to launch the ball in the air. Adams, the son of a golf professional, was adamant that TaylorMade clubs maintain ties to what true golfers perceived an authentic golf club should look and feel like. They were committed to combining innovation with authenticity, to always be passionate about the game, and pledged to be competitive - to work hard to establish itself and grow. These four tenets would take them far. Since the creation of the first metalwood in 1979, the TaylorMade Golf Company has established a legacy of breaking from tradition to reach new thresholds of performance.
