The Role
Manage daily site operations and a team of 50+ to meet productivity, safety, and SLA targets. Oversee scheduling, rotas, absence tracking, onboarding, performance reviews, and client relationships. Drive adoption of the company platform, produce KPI reports, lead operational meetings, investigate complaints, and act as the primary contact for account operational matters.
Summary Generated by Built In
Join us to shape the future of work: your next adventure awaits!
Responsibilities
- Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.
- Ensure compliance with health & safety regulations, maintaining zero lost-time incidents.
- Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs.
- Liaise with clients and internal departments to meet service level agreements and client expectations.
- Champion adoption and usage of our product platform with team members, workers and clients.
- Conduct performance reviews with staff, providing coaching and support to help them meet their targets
- Supervise the accurate processing of rotas, holiday bookings, and absence tracking
- Support the onboarding, development, and engagement of workers on site
- Act as the key point of contact for all operational matters related to the account
- Lead weekly meetings with site managers and recruiters to review operational performance (e.g. absences, KPIs)
- Maintain excellent working relationships with client representatives and internal departments at Job&Talent
- Provide regular updates and reports on KPIs and service performance to internal and external stakeholders
- Investigate and respond to any service complaints, ensuring resolution and follow-up actions are completed
- Attend weekly meetings with clients to review performance, share insights, and gather service feedback
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About us
Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.
Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication.
It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.
Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.
Join our community and make an impact
Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve.
You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table.
We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other.
And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.
If you're ready to make a real impact at scale, you're in the right place.
Proud to champion equality
At Job&Talent we value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.
Skills Required
- Experience managing daily site operations and leading teams of 50+ workers
- Knowledge of and ability to ensure compliance with health & safety regulations
- Experience coordinating workforce scheduling to achieve full shift coverage and control labour costs
- Proven ability to liaise with clients and internal stakeholders to meet SLAs
- Experience championing adoption and usage of a product platform with staff and clients
- Experience conducting performance reviews, providing coaching and supporting staff development
- Experience supervising rota processing, holiday bookings, and absence tracking
- Experience supporting onboarding, development, and engagement of frontline workers
- Ability to act as primary operational point of contact for client accounts
- Experience producing regular KPI reports and leading operational performance meetings
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The Company
What We Do
Jobandtalent is the world-leading temporary job platform that helps people thrive with their work. We harness the power of technology in order to provide the stability and perks associated with long-term employment. Jobandtalent was founded in 2009 in Madrid with the goal of fundamentally tearing down the barriers of job searching and hiring, and is one of the most successful and fastest growing companies in the industry today. Having placed simplicity and fairness at the core of our platform, we have matched 2,000 clients with over 200,000 people in 2021. With a valuation of $2.4 billion, Jobandtalent is currently the highest valued unicorn in Spain and is backed by leading investors such as SoftBank, Kinnevik, Atomico, Goldman Sachs, Citi and BlackRock. Headquartered in Madrid, but home to the world, the remote-first company is operating in 9+ markets across Europe and the Americas and has ambitious plans for further expansion.
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