UI/UX and Visual Designer - AI Experiences, Senior Associate

Job Description
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an UI/UX Design Senior Associate in Chief Data & Analytics Office , you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
As a UI/UX and Visual Designer on our team, you will play a crucial role in shaping the visual and interactive aspects of our AI application solutions such as LLM Suite, Transcribe and more. Your work will directly impact how users interact with our products, ensuring they are usable, consistent, highly functional and aesthetically pleasing. Collaborating closely with cross-functional teams, you will play a pivotal role in creating seamless and innovative user experiences that align with our business objectives and technological capabilities.
Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Work as part of a talented team responsible for the product design of data management, analytics and artificial intelligence experiences
• Contribute impactful UI and visual design solutions to solve for a broad array of complex business problems
• Develop, maintain and promote design systems to ensure consistency and scale across all products
• Collaborate closely with stakeholders, product managers, engineers, and other designers to define and implement innovative solutions
• Create illustrations, icons, and other visual elements to enhance user interfaces and marketing materials to present design decisions to stakeholders based on user research and best practices

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Bachelor's Degree in Graphic Design, Interaction Design, or a related field, or equivalent work experience
• A proactive mindset with a strong bias toward collaboration
• Expert level in design tools such as Figma and Adobe Creative Suite
• Strong portfolio showcasing your Visual Design and UI skills
• Experience designing for web
• A pragmatic approach to design and how to scale design solutions through the creation and maintenance of design systems

Preferred qualifications, capabilities, and skills

• Stay informed about emerging AI technologies and UX trends to keep our products at the forefront of the industry
• Strong understanding of user-centered design principles and best practices
• Strong communication and presentation skills
• Ability to work collaboratively in a team environment

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.