CSG is a multinational organisation headquartered in the United States with employees in countries around the world.
We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.
This role is within the team that designs and develops CSQ Quote & Order, a cutting-edge order management and quoting platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.
Our team promotes a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and ensure CSG remains an exciting workplace.
Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!
We’re seeking an experienced UI/UX Manager who can lead our design practice and elevate the overall product experience. This role is ideal for a hands-on design leader who is passionate about solving complex enterprise problems through scalable, thoughtful, and intuitive design.
Our ideal candidate has led design teams in enterprise SaaS environments (Telco, CPQ, BSS, Order Management, Banking and Financial Services or Logistics domains) and is comfortable balancing people leadership, strategic thinking, and delivery execution.
If you are a design advocate, systems thinker, and people-first leader with the ability to translate complexity into elegant solutions, you’ll thrive at CSG.
While your responsibilities will evolve, here’s what you’ll dive into:
Define and deliver the design vision for the Q&O platform.
Lead and mentor a distributed team of UI/UX Designers.
Build and maintain scalable design systems in Figma.
Stay hands-on: prototyping, research, A/B testing, usability validation.
Champion DesignOps, accessibility, and usability across the product lifecycle.
Collaborate with Product & Engineering, ensuring designs are delivered a release ahead.
We value diverse experiences, so even if you don’t meet every requirement, we encourage you to apply.
Core Requirements
7+ years of experience in UI/UX design, with at least 3 years in a leadership or management role.
Proven track record in B2B SaaS or enterprise platforms (Telco, CPQ, BSS, Order Management or Banking and Financial Services strongly preferred).
Demonstrated ability to balance leadership with hands-on design (prototyping, user research, A/B testing, usability validation).
Experience building and scaling design systems in Figma or equivalent tools.
Strong knowledge of DesignOps frameworks and best practices in scaling design maturity.
Customer-centric mindset with proven ability to conduct user research and translate insights into actionable design outcomes.
Excellent communication skills with the ability to influence stakeholders across Product, Engineering, and Executive leadership.
Experience collaborating with global, distributed teams across time zones.
Strong portfolio showcasing both leadership impact and examples of hands-on design execution.
Lead and evolve the design function for a flagship global SaaS product.
Balance leadership with hands-on craft, making tangible contributions to user experience.
Influence how Tier-1 Telco and Enterprise customers manage their most complex workflows.
Collaborate in a flexible, diverse, and global workplace.
Access structured professional development and clear career progression pathways.
Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).
Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.
Location(s):
Malaysia RemoteIndonesia RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
Top Skills
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.
That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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