The Opportunity:
The customer is the focus of everything we do, and millions of end users rely on our products daily.
We believe in the value of empowering User Experience professionals with the right tools, guidance, and opportunities to create meaningful digital experiences.
The Intermediate User Experience (UX/UI) Designer will be part of the Asia Segment Experience Design community and will contribute to user research, design exploration, and delivery of intuitive UI/UX solutions.
This role works closely with regional and local market Product Owners and delivery teams to help design and evolve customer and agent experiences across digital platforms.
Position Responsibilities:
- Apply user-centered design thinking to support the creation of quality digital experiences
- Translate requirements and concepts into wireframes, UI designs, and interactive prototypes
- Support storytelling by presenting design insights and solutions visually and verbally
- Assist in defining problem statements by validating assumptions and considering user and business needs
- Participate in discovery and research activities to understand users, journeys, and service contexts
- Contribute to artifacts such as personas, journey maps, and simple service blueprints
- Support or conduct usability testing, interviews, and other research activities under guidance
- Identify usability issues and UI/UX insights through research and analysis
- Iterate designs based on feedback, testing results, and technical constraints
- Collaborate closely with developers to ensure design specifications are clearly understood and implemented
- Work as part of an interdisciplinary team including designers, researchers, product managers, and engineers
Required Qualifications:
- 3–5 years of dedicated UX/UI design experience working on digital products or platforms
- Experience designing interfaces for mobile, tablet, and desktop environments
- Practical experience with user-centered design processes, usability testing, and accessibility best practices
- Proficiency in creating wireframes, UI designs, and prototypes using tools such as Figma
- Exposure to working with or contributing to design systems
- Ability to collaborate effectively with product, engineering, business, and design teammates
- Good understanding of human-centered design principles and how to apply them in delivery work
- Willingness to share knowledge, learn from others, and grow design capability within the team
- Openness to feedback and continuous improvement
- Demonstrable skills in illustration, iconography, or visual communication are an advantage
- Basic familiarity with HTML5 and CSS3 is a plus
Communication:
- Clear and effective verbal and written communication skills
- Ability to explain design ideas and rationale to team members and stakeholders
- Good command of spoken and written English
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- 3 - 5 years of dedicated UX design experience designing complex solutions for complete digital environments.
- Experience in designing user interfaces for mobile and web applications.
- Strong understanding of interaction design, visual hierarchy, and accessibility best practices.
- Proficiency in using design tools such as Figma and Adobe Creative Cloud.
- Excellent and effective communication and persuasive skills.
- Excellent command of spoken and written English.
- Knowledge of basic HTML5 and CSS3 is a bonus.
- Strong skills in articulating design processes, ideas, and solutions to team members and stakeholders.
- A deep understanding of and passion for championing the importance of human centered design.
- Openness to receiving feedback and constructive criticism.
- Demonstrable skills in illustration, photography, or diagrammatic expertise are an advantage.
- Experience in designing for AI-driven experiences and interfaces is a plus.
- Familiarity with AI design tools is beneficial.
- Experience in creating AI-driven experiences and interfaces is also advantageous.
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
-
Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
-
Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
-
Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
