The Role
The UCC Supervisor oversees project management of IT contracts, manages employee performance, coordinates tasks, and provides status updates to clients.
Summary Generated by Built In
Job Title: UCC Supervisor
Location: Alexandria, Virginia
Company/ Program Description:
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
Job Responsibilities:
- Responsible for overall project management of complex, multi-task IT contracts.
- Plans, organizes and manages groups of employees engaged in various technical duties.
- Provides administrative and technical direction to personnel
- Recruit, hire, terminate personnel and commit corporate resources
- Coordinates approved task order
- Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production
- Provides the customer representatives the status and activities of personnel covered under contract
- Responds to administrative or technical requests from the customer representative
- Applies continuous evaluation and control measures; works without supervision.
Job Requirements:
- Five (5) years of experience in a high-volume contact center supporting the general public.
- May hold 1 or more Help Desk Institute (HDI) certifications or formal training from International Customer Management Institute (ICMI) or other institute/company.
Skills Required
- Five years of experience in a high-volume contact center
- Help Desk Institute certifications or formal training from ICMI
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The Company
What We Do
Centuria, recognized as a 2024 Top Workplace in the DC Metro Area by the Washington Post is a Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Reston, VA. Our company has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. We are a modern government contractor who embraces the power of data underscored by our work culture which prioritizes innovation, collaboration, and personal growth. We are an Equal Opportunity Employer with tremendous cultural, economic and social diversity among our ranks.
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