Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.
Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.
About the Role
The UCC / Lien Analyst supports the UCC / Lien Manager in executing and maintaining all aspects of the lien filing process, including Uniform Commercial Code (UCC) filings, terminations, subordinations, and lien inquiries. This position plays a key role in ensuring accurate and compliant management of secured party records across all client portfolios.
The Analyst works directly within internal systems (CSS, ESP, and LienFlow) and external platforms (Wolters Kluwer), responding to inquiries, preparing documentation, and ensuring that filings and updates are completed in a timely and precise manner.
Key Responsibilities:
- Manage the Lien Inquiry Inbox (HubSpot) for timely responses to stakeholders.
- Research UCC filing statuses and address inquiries related to filings and requests.
- Coordinate with clients on lien documentation and special handling needs.
- Maintain logs and documentation for case resolutions.
- Prepare subordination documents for review and approval.
- Verify lien details, including debtor information and collateral descriptions.
- Ensure compliance with state and federal UCC filing regulations.
- Support UCC filings and terminations under the UCC / Lien Manager's direction.
- Identify process bottlenecks and suggest automation or workflow improvements.
- Assist in user acceptance testing (UAT) for system enhancements.
- Support client onboarding by preparing data templates and validating uploads.
- Provide feedback to the Manager on recurring issues and training needs.
Requirements
- Experience: 2–4 years of experience in lien operations, UCC filings, loan servicing, or related financial services. Understanding of UCC processes, secured lending, and lien filing procedures.
- Education: Associate or bachelor’s degree in business or related field preferred.
- Communication Skills: Exceptional written and verbal communication skills in English
- Technical Skills:
o Proficiency with Microsoft Office (Excel, Outlook, Word).
o Experience with vendor systems such as Wolters Kluwer or LienFlow preferred.
o Familiarity with CRM systems (e.g., HubSpot) and ticket tracking workflows. - ·Competencies:
o Strong attention to detail and documentation accuracy.
o Excellent time management and multitasking abilities.
o Professional communication skills with both clients and internal teams. - Ability to learn new systems and follow structured procedures.
Benefits
- Grocery Vouchers
- Internet Bonus
- Medical Insurance
- Life Insurance
- Dental Insurance
- Law Benefits
Top Skills
What We Do
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. For over three decades, Concord has delivered award-winning financial technology and support for unparalleled efficiency, accuracy, and flexibility. Concord serves clients globally and operates facilities in the United States and Mexico.
To learn more about our comprehensive services, visit www.concordservicing.com.
