Aircall is the phone system for modern business.
The Role
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
Your mission
- This is a hybrid role and would require 2 days per week in our offices in either Madrid or Paris
- Enhance the customer’s experience by implementing new features and improve the existing ones
- Work closely with other teams including other engineering teams, product, design and QA to deliver a high-quality product
- Write clean scalable code and test and deploy actions and systems.
- Participate in code reviews and provide feedback
- Troubleshoot issues with code and provide solutions
- Build tooling for a more robust and faster development process
- Develop and maintain unit tests to ensure the quality of the application
- Be proactive and involved in decisions about our technical stack, process but also product and UX
- Write technical documentation and participate in knowledge sharing activities
- Keep up-to-date with the latest development development trends and suggest improvements to the team
- Typescript
- Node.js
- React
- AWS (Lambda, Appsync, DynamoDB, Aurora, etc)
- Experience with any of Twilio/Bandwidth/Legos/Ruby
- API development using any of Rest/GraphQL
- Slack, JIRA, Confluence, Gitlab
You should have experience of using:
It would be great if you also have:
We also use:
About You:
- Minimum 4 years experience in backend development
- Proficiency in Typescript and experience with Node.js and React
- You have extensive experience with observability using tools like Datadog/Cloudwatch/Prometheus/New relic etc
- You have experience with OLTP databases like Postgres/Mysql etc
- Security and quality is at the forefront of your mind in everything that you do
- Good knowledge about architecture patterns
- Shipping and maintaining code in production
- Familiar with CI/CD process and tools
- Able to communicate in English
- Good communication, problem-solving and collaboration skills
- Give/receive feedback and be able to bounce back
- Curious, optimistic and open-minded
- Be comfortable with a remote organisation and happy to gather from time to time
- ⬛️⬛️⬛️⬛️⬛️ Messaging Engineering Team
- ⬛️⬛️⬛️🔲🔲 Other Engineering Teams
- ⬛️⬛️🔲🔲🔲 Product/Design
- ⬛️⬛️🔲🔲🔲 QA
- ⬛️🔲🔲🔲🔲 Management
Who you'll work with
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
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The Company
What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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