TWF: APPOINTMENT COORDINATOR

Job Summary

Coordinate appointments for new and current customers to help maintain business in the Service Department.

Essential Functions

• Answer incoming phone calls and schedule appointments for vehicle maintenance and repairs
• Initiate outgoing phone calls to customers for follow-up, schedule confirmations, and status updates for their vehicles
• Greet customers and offer assistance
• Coordinate with the staff to assist with the customer's vehicle needs
• Miscellaneous administrative tasks

Pre-Hire Requirements

• Valid TX DL and acceptable driving record, acceptable background review, and negative drug screen

Education and Experience Required

• High school diploma or the equivalent
• Basic math, reading and writing skills
• Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
• Must be able to deal with problems involving several concrete variables in or from standardized situations

• Strong mental aptitude
• Strong verbal communication skills
• Strong personal initiative
• Ability to use a computer and 10 key calculator
• Physical Requirements: Frequent standing, walking, sitting, grasping/gripping, writing/typing, finger dexterity, working in a confined space, eye/hand/foot coordination, hearing, speaking and vison (beyond arms length).
• Occasionally bending/stooping/squatting, climbing stairs/ladders, pushing/pulling, reaching above shoulders and lift/carry 1-25lbs.

Working Conditions

The employee will work indoors or outdoors in a professional auto shop office environment.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.