TSTECEXP - Technical Expert

Job Summary

Role Context: To provide technical field operational and engineering support for the California based network site infrastructure, products and services supplied and operated by Telstra.

Key Accountabilities:

• Share on call hours as a part of a team, and during this period be available to perform level 1& 2 support as directed by the Telstra NOC.  They will also be responsible to carry out planned events and network augmentation at times specified by NOC or engineering groups during evening, night or weekend hours with a flexible work schedule.
• Assist with field based projects including installation and commissioning of hardware and cabling and updating systems.
• Perform site audits of records as instructed, suggest and implement process improvement projects focused on field operations.
• Support Telstra NOC’s and Engineering teams in the field to resolve network faults on all equipment types for all service types, whilst providing appropriate updates in the trouble ticketing system in a timely manner.
• Field based, independently complete all tasks associated with service provisioning in a timely manner to ensure KPI targets for service delivery can be met including the production of all associated documentation and updating of appropriate systems such as Service NOW (SNOW) and Veritas
• Routine maintenance of network and building environmental equipment.
• Liaise closely with other engineers within Telstra as well as in customer and suppliers.

Core Capabilities / Technical Skills

Technical Descriptors

Demonstrates the ability to quickly and accurately undertake a fundamental analysis of their area of responsibility to achieve sustainable business performance. Achieve continuous improvement through technology, financial and commercial acumen and execution of business processes

Building Engagement and Understanding

• Engages employees by translating corporate and complex strategies into simple messages.
• The vision is understood by all and generates enthusiasm
• Priority is placed on team and organizational goals.
• Communicates a compelling and inspired vision a sense of core purpose to individuals/ teams/ functions.
• Can inspire and motivate the individual/ team/ function.
• Is a role model and always acts with integrity.
• Operates independently taking leadership in resolving operational issues, working across organizational boundaries

Drives for Results

• Pushes the boundaries to do things better and striving for challenging goals to deliver the best possible outcomes
• Developing innovative methods, processes and the application of new ideas. Have a focus on continual improvement in order to do things better, quicker and more effectively

Language Skills:

• Verbal and Written proficiency in English required.

Skills and Reasoning Ability:

• Strong organizational and interpersonal skills.
• Excellent analytical and problem-solving skills.

Other skills / aspects:

• Telecom Experience as a requirement & be able to Understand circuit & Network Diagrams.
• Standard data center environment, requiring sitting, using standard computer, typing, reading documents, ladder work, working with laser technology, working with power and HVAC systems and test set / computer screens.
• This is a Los Angeles based role, and the successful candidate will need to be able to commute to the Los Angeles site on a regular basis
• Flexible work schedule driven by the business – may require evening and night calls with counterparts based in Australia and APAC.
• Occasional travel required
• Must be authorized to meet all applicable U.S. government security and employment eligibility requirements, including successfully passing any required U.S. Department of Homeland Security background screening.  U.S. citizenship is required for this position.

Salary Range:

96,200 – 132,000 USD + Eligible to receive 6% at-risk component

Telstra Inc is Great Place To Work® certified

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs, and backgrounds can all thrive together.  Telstra Incorporated is an equal employment opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.