The Role
Provide frontline support and first-level escalation for TSS Associates, mentor and train team members, monitor workload and quality, handle customer follow-up by phone and email, assist supervisor with scheduling and assignments, and perform TSS coordinator duties as needed.
Summary Generated by Built In
Position Summary
A Penske Lead Transportation Support Services Coordinator provides day-to-day support and first point of escalation for all TSS Associates. In addition to performing any of the tasks expected of a TSS Coordinator, they may also monitor workload levels, perform task assignments, assist management with specific needs, ongoing training of associates, and handle overflow customer issues for the Supervisor.
Schedule: Wednesday – Saturday 9:00pm - 7:30am (must be flexible to work other shifts as needed; supporting PTO coverage)
Responsibilities:
• Acting as subject matter expert to TSS Associates on the floor and perform TSS duties if necessary
• Assist in mentoring new and existing TSS Associates and ensure junior Associates are seated with senior Associates as necessary.
• Assist Management in monitoring calls, perform quality audits, and carry out special requirements
• Provide follow up to internal and external customer requests through email and by phone
• Assist Supervisor in managing TSS Associates' breaks, lunches, work assignments, etc.
• Other duties and tasks assigned by supervisor or manager
QualificationsQualifications:
• High School Diploma or equivalent required
• 1-2 years of previous customer service experience required
• 1-2 years of call center experience, dispatch, and/or other trucking industry experience required
• Must have strong analytical and problem-solving skills
• Strong customer service skills and must be customer oriented
• Ability to develop a team required
• Must have strong written and verbal communication
• Intermediate computer literacy required
• Must be a self-starter and be able to act independently and make decisions
• Must have a strong sense of urgency
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.
Physical Requirements:
• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Us About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Skills Required
- High School Diploma or equivalent
- 1-2 years of previous customer service experience
- 1-2 years of call center, dispatch, and/or trucking industry experience
- Strong analytical and problem-solving skills
- Strong customer service skills and customer orientation
- Ability to develop and mentor a team
- Strong written and verbal communication
- Intermediate computer literacy
- Self-starter able to act independently and make decisions
- Strong sense of urgency
- Regular, predictable, full attendance
- Willingness to travel as necessary and work required schedule at specific location
- Complete employment application, background investigation, and drug screening
- Ability to perform physical tasks including standing, walking, sitting, using hands, and occasionally lifting up to 25 lbs
Penske Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Logistics and has not been reviewed or approved by Penske Logistics.
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Retirement Support — Retirement options include a 401(k) and, in some driver roles, a 100% company‑funded pension that provides strong long‑term value. These retirement features are described as rare and valuable within certain assignments.
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Leave & Time Off Breadth — Paid vacation, holidays, and sick leave are part of the standard package, with some roles offering PTO starting on day one. Time‑off provisions are consistently presented alongside core benefits.
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Healthcare Strength — Medical, dental, vision, and hearing coverage are complemented by telemedicine, mental‑health support, and disability options. FSAs/HSAs and wellness resources contribute to broad healthcare coverage.
Penske Logistics Insights
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
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