OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Summary
The TSS - Agency Relations team plays a vital role in fostering positive and productive relationships with various payroll tax agencies, focusing on collaborating with these agencies to ensure that OSV adheres to all regulations and requirements regarding payroll taxes in an outsourced setting. The Agency Relations Team is essential to the success of our overall payroll tax outsourcing operations and is committed to achieving excellent results together.
Responsibilities
- Cultivate and nurture strong relationships with influencers and decision-makers in tax agency sectors.
- Serve as a dedicated OSV liaison and advocate, communicating effectively with agencies during calls, managing escalations regarding judgments and penalties, and facilitating negotiations.
- Tasked with ensuring that OSV adheres to regulatory agency standards, thereby aligning our tax compliance processes with their requirements for optimal service.
- Support in managing compliance changes by fostering collaboration on approaches, detailing systemic adjustments, and ensuring thorough verification and acceptance of these modifications.
- Collects the necessary documentation to clearly identify current issues. Collaborating with agencies and internal teams will help us find timely and reasonable solutions, minimizing potential impacts on our customers and reducing financial repercussions for OSV and our clientele.
- Possess an advanced understanding of OSV's system,processes, procedures, and guidelines to ensure compliance with agency standards.
- Ability to excel in a high-energy, fast-paced environment
- Very strong communication and presentation skills, including both written and verbal forms
- Strong influence and negotiation skills
- Must possess excellent organizational, time management and data analysis skills
- Must be able to work in a high demand, fast paced environment
Qualifications
Education/Certification Requirement
Required
High School diploma
Preferred
- 5+ years of related experience in tax, finance, or audit, preferably in an outsourced payroll or agency environment
- In-depth knowledge of the legal and regulatory environment as it relates to federal, state, and local income tax and unemployment tax
- Associate's Degree
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
Skills Required
- High school diploma
- 5+ years of related experience in tax, finance, or audit, preferably in an outsourced payroll or agency environment
- In-depth knowledge of federal, state, and local income tax and unemployment tax regulations
- Associate's degree
- Strong written and verbal communication and presentation skills
- Strong influence and negotiation skills
- Excellent organizational, time management, and data analysis skills
OneSource Virtual Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneSource Virtual and has not been reviewed or approved by OneSource Virtual.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, life/disability, and mental-health support, with both copay and HDHP/HSA-style options. Domestic-partner eligibility and standard support services like an EAP are also described as available.
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Leave & Time Off Breadth — Time-off and flexibility are portrayed as comparatively strong, with PTO/“unlimited” or flexible time-off framing and paid volunteer time referenced. Remote work is repeatedly positioned as a valued part of the overall rewards experience tied to work–life balance.
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Wellbeing & Lifestyle Benefits — Financial-wellbeing and lifestyle add-ons are highlighted through earned-wage access and wallet-style tools (e.g., myFlexPay/myFlexWallet) alongside mentions of items like a fitness stipend and company-sponsored events. These extras are framed as modern perks that can improve day-to-day benefits usefulness beyond core insurance.
OneSource Virtual Insights
What We Do
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care.
