TSG Specialist I

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Job Description:

Job Summary:

This position supports the deployment, installation, and maintenance of UPS-approved technology across internal and external sites. The incumbent ensures reliable IT operations by managing hardware, software, and infrastructure setups. They provide technical support, coordinate vendor activities, and help maintain compliance with UPS standards.

Job Type: Full-Time | Permanent

Location: 6979 68TH AVENUE NW Edmonton, AB T6B 3E3 Canada

Work schedule: Monday to Friday from 3:00 a.m. to 11:30 a.m. MT Some weekend coverage may also be required.

Responsibilities

• Deploy and support UPS-approved software, hardware, and IT infrastructure
• Perform installations, upgrades, and configurations across various locations (UPS facilities, vendor sites, and customer locations)
• Troubleshoot and resolve technical issues for internal and external users
• Manage and maintain networks, landlines, mobile devices, and PBX systems
• Support HDVC and MOVI conference systems and coordinate vendor visits as needed
• Conduct regular audits to ensure IT environment compliance
• Provide training and technical guidance to customers and team members
• Participate in disaster recovery procedures and IT projects

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Qualifications / Preferences:

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

• Additional Information:
• The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.
• All candidates must successfully complete a series of interviews in order to qualify.

The last day to apply for this position is 8/30 at 11:59 p.m. MT

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.