The Carry-On Compliance Agent is responsible for enforcing the airline’s 1+1 carry-on baggage policy and identifying oversized luggage at designated checkpoint areas. This role ensures passengers comply with carry-on regulations before entering the boarding area, while maintaining excellent customer service and operational efficiency.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1
Responsibilities- Enforce the airline’s 1+1 carry-on baggage policy consistently and professionally.
- Identify oversized or excess carry-on items.
- Direct non-compliant passengers to the JetBlue ticket counter for baggage resolution.
- Monitor and manage the designated compliance area to maintain orderly passenger flow.
- Provide clear instructions and courteous assistance to passengers regarding baggage policies.
- Communicate effectively with airline personnel and airport staff regarding operational concerns.
- Maintain professionalism in a fast-paced airport environment.
- Report issues, incidents, or customer concerns to supervisors as needed.
- Excellent customer service and communication skills.
- Ability to work independently with minimal supervision.
- Ability to remain calm and professional during high-volume passenger interactions.
- Prior airport, airline, security, or customer service experience preferred.
- Ability to stand for extended periods and work in a busy airport environment.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
Work Environment:
- Airport terminal environment.
- High passenger traffic and continuous public interaction.
- Standing and walking for extended periods may be required.
Skills Required
- Excellent customer service and communication skills.
- Ability to work independently with minimal supervision.
- Ability to remain calm and professional during high-volume passenger interactions.
- Prior airport, airline, security, or customer service experience.
- Ability to stand for extended periods and work in a busy airport environment.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
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