TS Sales Associate

Commercial Card & Merchant Business Associate, AVP

Role Purpose

The Commercial Card & Merchant Analyst is responsible for delivering disciplined performance management, analytics, and executive‑ready insights across the Commercial Card and Merchant businesses. The role owns Monthly and Quarterly Business Review (MBR/QBR) process, develops deep performance insights across sales and revenue, and supports leadership decision‑making through fact‑based analysis and clear storytelling.

Responsibilities

• Independently own MBR and QBR analytics and reporting for Commercial Card and Merchant; proactively identify emerging trends, risks, and opportunities for senior leadership discussion
• Analyze revenue realization, highlighting drivers of variance such as pricing, client mix, volume shifts, and timing impacts
• Perform product and interchange variance analysis, identifying impacts from (volume) mix, network changes, fee structures, and market dynamics
• Leverage Argus analytics and related tools to perform ad hoc trend analysis and transaction‑level deep dives
• Respond to executive and business partner requests with structured, data‑driven analysis that informs action and decision‑making
• Identify opportunities to enhance reporting efficiency, automate processes, and improve analytic transparency
• Support and maintain pricing models for the Commercial Card and Sponsorship businesses, including the development and analysis of predictive pricing models to inform revenue optimization and competitive positioning strategies; assist in developing a next gen pricing tool

• Develop and manage a centralized contract repository, overseeing the end-to-end lifecycle of commercial card agreements to ensure accuracy, governance, and operational efficiency

• Act as a trusted analytics partner to Commercial Card and Merchant Sales, Product, Finance, and Business Management team (including client transaction reconciliation)

Qualifications

• Bachelor’s degree in Finance, Economics, Business Analytics, or related field
• 5+ years of relevant experience in analytics, finance, or business management within payments, commercial card, merchant services, or financial services
• Strong financial modeling, market research and analytical skills
• Advanced Excel skills and comfort working with large, complex datasets (preferred experience with database querying and data visualization tools)

• AI fluency, including experience using generative AI tools to synthesize data, automate workflows, and critically assess outputs to support decision-making

• Familiarity with Argus analytics or similar payment analytics platforms (preferred)

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Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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