- AR Chargebacks Manager ($90,000 - $120,000 annual base salary based on skills, experience and perceived potential impact on our business).
- This is a fully on-site role within our headquarter offices in Jersey City, New Jersey. We do not have the budget for this position to relocate candidates, nor to sponsor any candidate for work visas.
- All candidates must submit a resume and have demonstrated experience working with AR / Chargebacks for 5 years within a company that sells consumer products B2B / DTC with major US national retailers.
TruVolt Brands (a subsidiary of The Fesco Group) is looking for a Chargebacks Manager to join its dynamic and growing team of top professionals that manufacture and sell Amazon 1P, DTC and B2B, state-of-the art home, garden and landscaping equipment. Think green! Think electric and battery powered snow blowers, lawnmowers, pressure washers and chainsaws. TruVolt carries over 700 products, all of the Snow Joe brands and recently acquired Jetson (which currently produces the number 1 selling e-bicycle in the US) Shop Joe Brands: Snow Joe®, Sun Joe®, Aqua Joe®, Auto Joe® , Electric Bikes, Scooters, Hoverboards and More (ridejetson.com).
Our people have powered TruVolt’s mission: to disrupt historically gas-driven market sectors with top-quality, reliable, and easy-to-use innovations that are both affordable and eco-conscious, and to deliver these solutions to our customers with prime-like speed. Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our respective industries. We strive to continuously learn, explore, experiment, and achieve results.
The ideal teammate is responsible for:
- Direct automatic and manual compilation of chargeback data
- From payment history
- From customer’s web portal
- Analyze chargeback data by reason code and communicate critical/time sensitive discoveries to senior management.
- Contractual
- Compliance
- Unknown (Error by Customer)
- Coordinate follow-up actions with other functional teams.
- Contractual – validate chargeback amounts based on contracts and ensure no duplicate deductions.
- Compliance – investigate root causes of chargebacks and notify operation team to avoid repeating errors.
- Errors – create dispute ticket at customer’s portal and follow up on reimbursement.
- Leverage outside chargeback recovery resources to maximize recovery potential.
- Track chargeback reserve for financial reporting purposes.
Minimum Qualifications:
- 5-10 years’ experience working with CPG retailers on chargeback related matters.
- Familiarity with navigating customer’s web portal to find information (particularly Amazon)
- Familiarity with retailer chargeback policies
- Familiarity with supply chain and fulfillment operations
- Verbal/written communication skills and critical thinking skills
- Ability to multitask and meet deadlines
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What We Do
Despite being in an industry where change is the rule rather than the exception, Fesco’s “Customers First/Integrity Always” mindset is as much a part of our DNA today as it was when we began as a lower Manhattan storefront over half a century ago. Recognized internationally as the “go to” for cutting-edge technology and day-to-day products and brands every savvy retailer needs, the Fesco brand is about being a source and a resource—in short, a name that truly means everything. Fesco not only manufactures trend-setting, first-to-market products, but is also a leading distributor of consumer goods. We are trusted by trailblazers like GE, Sony, Samsung, Garmin and many more. To ensure consumers’ needs are quickly met, we fill over 95% of orders within 24 hours. Our high satisfaction rate is also due to our knowledgeable sales staff operating in-house and on the road. Fesco is bringing the humanity back to shipping and manufacturing. We grew by forging close relationships with small businesses many of which we still work with today. The result? Fesco is a national force with a mom-and-pop mentality. By fostering open communication with both small businesses and big-box entities, we gain a unique understanding of our customers’ needs. It’s the only way we know how to do business.
