Trust & Safety Threat Investigations Analyst

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

We’re looking for a Threat Investigations Analyst to join our growing Proactive Trust & Safety (T&S) team. In this role you will use your technical acumen, problem-solving skills and inquisitive mindset to investigate and analyze Terms of Service and Community Guidelines violations, including those involving sensitive content. You will use the insights you derive to build automated detection and enforcement rules, propose innovative safety mitigations, improve operational efficiency, and make recommendations for safety-oriented policy and product enhancements. You will work closely with cross-functional partners, particularly those on the Product and Engineering teams, and be responsible for tracking key metrics that measure our progress.

What you’ll do:

• Leverage data analysis tools and query databases to conduct Terms of Service and Community Guidelines investigations, gather and analyze data and trends to draw out key insights, and document them in a way that is digestible for diverse cross-functional teams. 
• Identify emerging abuse trends and vectors, and develop mitigation proposals, including automated enforcement as well as policy, process, and product improvements
• Build automated detection and enforcement rules, and maintain the rules to ensure accuracy and compliance
• Adopt and apply LLM-based approaches to scale work and expand detection capabilities
• Measure progress and monitor trends through metrics that reflect mitigations’ effectiveness and safety impact
• Work with scaled review teams as necessary to ensure seamless support for scaled safety, including training and ongoing calibration 
• Provide training and guidance to other T&S and cross-functional team members on detection and prevention techniques
• Enhance and streamline the team’s work through the identification of opportunities to improve internal investigation and detection tools

Knowledge, Skills & Abilities:

• Ability to analyze, manipulate, and identify insights from quantitative and qualitative data; create visuals, dashboards, and reports to effectively communicate your insights (ideally using Looker, Tableau, or other similar programs); and make data-informed decisions
• Excellent problem-solving and critical thinking skills with strong attention to detail
• Ability to concurrently manage multiple high-priority projects end to end
• Strong work ethic and demonstrated ability to work both independently and with peers
• Skilled at exercising high-level judgment and navigating ambiguity in a fast-paced, dynamic environment
• Excellent verbal and written communication skills, including the ability to describe technical implementations or analyses to a non-technical audience in an effective manner
• Knowledge of emerging online abuse trends, adversarial behaviors, and industry approaches to platform safety

Minimum Qualifications:

• BA/BS degree or equivalent work experience
• 4+ years of relevant experience in abuse detection, enforcement, and/or investigations
• 2+ years of experience applying SQL in investigations work, including independently querying large datasets, joining multiple data sources, and identifying trends, patterns, and anomalous behavior 
• 2+ years of experience in data analysis and visualization, including identifying trends and drawing insights from quantitative and qualitative data 
• Comfort working within a content moderation environment with frequent exposure to sensitive content 
• Flexible working hours: ability to work evenings and/or weekends on occasion if the need arises 

Preferred Qualifications:

• Experience with Python or other scripting languages
• Experience developing scalable safety solutions
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
• Experience with LLM prompt engineering or LLM agent development
• Experience building and maintaining data pipelines

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

If you believe this job description is missing required pay transparency information, please submit a report through this form: Job Description Pay Range Disclosure.