Available Location: Kuala Lumpur
We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare's Terms of Service. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies.
Responsibilities:
- Be part of a world class globally-distributed team.
- Help administer efficient and compliant handling of legal requests, including but not limited to requests for information (subpoenas, court orders, etc) from law enforcement and government officials and in response to third-party civil matters.
- Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining a high level of quality and accuracy.
- Partner with cross functional teams including Public Policy, Legal, and Product Engineering teams to ensure our policies and processes are carried out in a scalable fashion.
- Deal with sensitive content and emotionally charged escalations with tact and a calm demeanour.
- Participate in a rotating weekend coverage duty.
Requirements:
- 3-5 years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Trust & Safety.
- Demonstrate working knowledge of DNS and how the Internet works.
- Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanour.
- Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks to completion.
- Comfortable navigating ambiguous matters.
- A great attitude and team player.
Bonus Points:
- Experience with the global legal considerations related to legal requests seeking customer information.
- You've interacted with law enforcement officials and agencies.
- Hands-on experience with Cloudflare's products and services.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
