Account Specialist (Truckload)

Job Type
Full-time
Description

The Account Specialist (Truckload), focused on enterprise-sized business, is responsible for the service and performance on an existing portfolio. These customers are companies with truckload transportation needs, and we collaborate with carrier partners to provide effective transportation solutions. The focus of this entry-level position involves enhancing the customer service aspect of our operations and executing daily tasks related to customer shipments. This includes using our transportation management software to input shipping details, schedule shipments, track deliveries, provide issue resolution, and ensure the accuracy of shipment data. The responsibilities of this position encompass developing proficiency in freight fundamentals, understanding market behaviors, and honing negotiation skills. Additionally, the Account Specialist (Truckload) serves as a point of contact for contacts across the account portfolio, fostering trustworthy, and long-term relationships.

• Build strong customer relationships through communication and provide the highest quality of service.
• Follow customers' contract commitments and make tender acceptance decisions accordingly, when applicable.
• Ensure shipment details are accurately entered into the transportation management software.
• Utilize scheduling systems to schedule the pickup and delivery appointments for the shipments.
• Proactively identify issues and resolve problems and incidents.
• Prioritize and respond to internal and external requests in a timely and professional manner.
• Develop freight market knowledge, stay updated on industry trends, and use pricing tools to spot quote shipments.
• Audit and update shipment data for accuracy.
• Provide administrative support and back up support for the Truckload Account Development team.
• Collaborate with internal stakeholders including, but not limited to, Carrier Sales, Yield, Truckload Strategy, Business Development, and Accounting to optimize the success of the customer account.
• Follow accounting protocols to ensure accurate collections.
• Other duties and projects, as assigned.

Requirements

• Proficient in Microsoft Office Suite
• Ability to prioritize workload and manage multiple customer accounts
• Analytical mindset with the ability to interpret data and make informed decisions
• Effective communication skills, both written and verbal
• Exceptional organizational skills and meticulous attention to detail
• Eager to learn and adapt to industry trends and market behaviors
• Proven ability to build and maintain relationships with customers
• Strong problem-solving skills and critical thinking ability
• Sound decision-making abilities

• Casual, inclusive, and fun start-up culture focused on teamwork
• Extensive industry training program
• Innovative career development program with access to continuous learning opportunities
• Opportunity for growth and internal advancement opportunities
• Accessible leadership
• Competitive salary with uncapped commission structure
• Employee resource groups focused on DE&I, Veterans, Women, Philanthropy, and more.
• Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance

This position is located in either Chicago, IL or Nashville, TN.

, an ArcBest® Truckload Service, is a third-party logistics provider that connects businesses with transportation to get products delivered. MoLo offers world-class services to solve even the most complex shipping needs by providing truckload solutions. MoLo's priority is to put transparent and dedicated service first-for our customers, our carriers, and for our people. MoLo Solutions is headquartered in the Fulton Market neighborhood of Chicago, IL. MoLo strategically became a subsidiary of ArcBest. ArcBest provides supply chain optimization and MoLo provides the Truckload shipping solutions. MoLo Solutions is driven by values. Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences - so we can provide the best atmosphere for our employees and the best service to our customers. Driven by passion. Driven to deliver. Driven for better. What drives you? Further your career at MoLo today. We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc.. We welcome people of all identities to apply!