The Role
Manage end-to-end planning and execution of domestic, international and virtual trips to engage donors and partners. Coordinate logistics, budgets, vendor contracts, safety and risk mitigation, travel bookings, visas, registration (CVENT), and trip reporting. Collaborate with fundraising, marketing, legal, security, and international staff to maximize trip outcomes and supporter engagement. Provide coaching to other specialists as needed.
Summary Generated by Built In
Area of Assignment: National Office/Phnom Penh
This intermediate specialist will manage ministry exposure and outcomes for each assigned trip in various in-person and/or virtual forms. The specialist further implements established strategies to highlight Compassion's ministry, deepen sponsor, donor, and ministry partner engagement, and increase acquisition of new sponsorships, invite additional giving and grow retention rates. At this career level, the incumbent generally works independently on assigned trips and assists with larger and/or more complex trips as needed. He or she may coach other specialists.
Responsibilities
- Acts as an advocate to raise the awareness of the needs of children. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Coordinates all aspects of execution for trips, coordinating, transportation, accommodations, communication, event resourcing and reporting. Arranges virtual connections for domestic events and coordinates speaker travel, alumni and other guests related to the domestic or international trip. Plans multiple trips per fiscal year to educate supporters and ministry partners while providing first-hand experience and exposure to Compassion's core ministry programs to ultimately increase giving and sponsorship of children. Trips may vary in type and could include international or domestic vision trips, individual custom visits, virtual connections, short-term mission trips, church engagement trips, or sponsor trips. Works with colleagues to provide creative and engaging trip experiences and follows new processes to promote greater efficiency.
- Communicates with Compassion staff in other locations/international offices to implement trips based on marketing and/or child program objectives. Works directly with fundraising groups, supporters and ministry partners to manage expectations and trip outcomes. Further monitors short and long-term business objectives by which to measure trip outcomes and maximize return on investment through international trips and supporter experience. Coordinates with legal to ensure licensing agreements are signed.
- Develops and manages budgets for each trip in accordance with established department budgets , monitoring expenses, and reporting actual trip variance as needed. Exercises sound judgment on trip financial decisions. Provides all financial information to Finance for tax classification for each traveler. Adds accounts to Salesforce, and ensures contracts for vendors are signed by the appropriate manager for signing permissions.
- Serves to protect both Compassion's interests as well as the life and property of participants as best as possible. Monitors and mitigates as best as possible any foreseeable risk for all trip participants traveling to the region. Coordinates with Security and Risk on hotels, itineraries, and safety and security for each trip. Ensures COVID protocols have been communicated to mitigate risk for participants. Process security checks and background checks for guests. Works with Risk and Legal on any concerns.
- Coordinates all group activities while on the trip. This may include, but is not limited to: team building, education & debriefing, safety & security, problem resolution, attention to medical needs and emergency/crisis response. Communicates directly with partner relationship, event staff, international staff and other departments within Compassion to ensure domestic and international trips run smoothly. Coordinates and books any recreational or programmatic elements desired. Works with VIP guests to ensure questions or concerns are addressed. Works with relationship managers, vendors to coordinate any special requests for AV, conference rooms, set up, decor, floral, and design.
- Provides insight and guidance regarding Compassion programs and trip outcomes. Supports revenue generating goals as established in trip objectives. Supports the work of Marketing and Child Program groups to ensure field exposure trip quality and effectiveness. Seeks to ensure that needs are being addressed and attendees receive an excellent trip experience.
- Coordinates both planning and administrative components of assigned trips and visits to provide a seamless end-to-end experience for travelers and sponsors engaged in any and all forms of trips, virtual and in-person. This responsibility includes building customized CVENT registration pages, processing visas and necessary paperwork, payment processes, trip bookings, as well as post trip evaluation and wrap-up.
- May coach and provide expertise to other professionals and support staff in the trips and visits discipline.
Culture
- Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.
Qualifications
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, Communications, or a related field.
- At least 2 years of relevant experience in travel, events, hospitality, project coordination, or a related role.
- Strong organizational, communication, and stakeholder management skills.
Experience coordinating travel, events, or logistics and managing multiple priorities. - Proficient in Microsoft Office; experience with CRM or event management tools is an advantage.
*Equivalent education, training and/or certification may be substituted for experience and education shown above
Travel Requirements
- May be required to travel up to 20% of normal schedule
Skills Required
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, Communications, or related field
- At least 2 years relevant experience in travel, events, hospitality, project coordination, or related role
- Experience coordinating travel, events, logistics and managing multiple priorities
- Strong organizational, communication, and stakeholder management skills
- Proficient in Microsoft Office
- Experience with CRM or event management tools (e.g., CVENT, Salesforce)
- Willingness/ability to travel up to 20%
- Adherence to child protection policies, Code of Conduct, and ability to report/respond to safeguarding concerns
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The Company
What We Do
Compassion International is a Christian child development ministry aimed at releasing children from spiritual, economic, social and physical poverty in Jesus’ name. We are church-based: Compassion believes the Church is God’s chosen instrument to bring hope to a hurting world. We believe the strategic placement of local churches makes them best suited to address the holistic needs of the children in their communities. And only they can effectively deliver the Jesus-based teaching and whole-life care that children in poverty deserve. Compassion partners with 8,000+ churches in 25 countries around the world to deliver our holistic child development program. We are child-focused: Compassion’s ministry is focused on the individual child and his/her development. We offer this assistance irrespective of caste, creed, class or religion. At Compassion, we believe entire communities will feel the positive impact of our presence because what happens in the life of a child ripples throughout his or her environment. We are Christ-centered: Jesus is the core of our ministry and his life and teachings shape our programs. They reflect the spiritual commitments of our staff. And they guide how we love people, respect communities and cooperate with nations. We are committed to integrity: We hold ourselves to the highest professional and biblical principles in all aspects of our ministry and maintain the highest industry standards for our allocation of funds. Compassion and Compassion International are registered trademarks of the United States government
