Trip Enrollment Advisor

The Trip Enrollment Advisor is responsible for driving student trip enrollments through proactive outbound outreach to parents and guardians following parent meetings. This role serves as a consultative enrollment advisor, helping families understand program benefits, answer questions, address concerns, and complete the registration process. 
As a critical link between parent meeting attendance and student enrollment, the Enrollment Specialist plays a key role in converting interest into commitment and helping more students access life-changing educational travel opportunities. 
The ideal candidate is highly motivated, customer-focused, and skilled at balancing sales conversations with exceptional service. They build trust with families, remove enrollment barriers, and create confidence in the travel experience while guiding parents toward a successful enrollment decision. 

Key Responsibilities 

• Enrollment Conversion
• Place outbound calls to parents of middle and high school students who attended a trip parent meeting, using a provided call script and cadence.  
• Open each call warmly and personally — referencing the specific meeting, teacher, and destination — to build rapport before discussing enrollment.  
• Ask open-ended discovery questions to identify what's holding a parent back (cost, spousal discussion, trip questions, safety concerns, etc.) rather than relying on a single scripted prompt.  
• Clearly and confidently communicate the time-sensitive early enrollment discount and its deadline, framing it around the value to the student.  
• Handle a range of common objections (payment plans, needing to consult a spouse, student hesitation, safety questions, cancellation policy, etc.) using approved talking points.  
• Guide parents through the enrollment process live on the phone when they're ready, or set a specific, scheduled follow-up call or email when they need more time.  
• Leave clear, effective voicemails that reference the meeting, the deadline, and a specific callback action for the large share of calls that go unanswered.  
• Accurately log call outcomes using detailed disposition codes (e.g., specific objection type, follow-up commitment, enrollment completed) to support pilot reporting and coaching. 
• Follow a structured multi-touch cadence (calls, voicemails, texts, emails) across the enrollment window rather than treating each contact as a single attempt.  
• Meet daily and weekly targets for call volume, contact rate, and enrollment conversions.  

Parent Engagement

• Build rapport and establish trust with parents and guardians.
• Answer questions regarding trip details, safety, payment plans, fundraising opportunities, policies, and deadlines. 
• Reinforce key information shared during the parent meeting.
• Provide a positive and supportive enrollment experience. 

Objection Handling 

• Utilize discovery techniques to uncover concerns and hesitations.
• Address objections related to cost, timing, student readiness, safety, logistics, and family decision-making.
• Present available options and resources that help families move forward with enrollment. 

Documentation & Follow-Up 

• Accurately document all interactions in CRM and contact center systems.
• Track call outcomes, objections, enrollment status, and next steps.
• Execute follow-up communications through calls, voicemail, SMS, and email as assigned.
• Maintain compliance with all documentation and quality standards. 

Performance & Quality 

• Meet or exceed enrollment conversion goals. 
• Achieve established productivity and contact targets.
• Maintain high-quality customer interactions and adherence to approved scripts and processes.
• Participate in coaching sessions, training, and calibration activities. 

Qualifications 

Required

• Experience in customer service, sales, retention, or outbound calling.
• Excellent verbal and written communication skills.
• Strong objection-handling and problem-solving abilities.
• Ability to build rapport quickly and influence purchasing decisions.
• Comfortable working in a metrics-driven environment. 

Preferred

• Contact center experience.
• Experience in education, travel, enrollment, admissions, or consultative sales.
• Familiarity with CRM systems and customer engagement platforms. 

Key Competencies

• Consultative Selling
• Relationship Building
• Active Listening
• Persuasion & Influence
• Objection Handling
• Customer Focus
• Accountability
• Time Management
• Attention to Detail
• Resilience

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.