Job Description:
Collaborate with innovative 3Mers around the world
As Trilingual HR Services Senior Representative you will play a key role in answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. provide answers, solutions, and recommendations for inquiries related to HR processes/procedures by utilizing solutions provided by HR SMEs in the division of Human Resources. In this role you will be able to have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
The impact you will make in this role
- You will provide answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
- You will drive escalation trends and opportunities for process change and/or new solutions.
- You will implement actions required by system and updates Data Base continually.
- Investigates and resolves problems and provides solutions which may involve a network of resources.
- You will lead administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
- Performs “off-phone” tasks supporting HR related functions as directed.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
- Fully Trilingual: Fluency in English (B2+/C1), Spanish and Portuguese (B1/B2)
- Bachelor's degree or higher from an accredited university or 1 year of experience in Customer Service, HR or Finance.
- Knowledge of HR Policies & Procedures
Additional qualifications that could help you succeed even further in this role include:
- Minimum 1-year equivalent work experience preferred
- Workday Experience.
- Salesforce Experience
- Knowledge of HR systems is an advantage: Workday; PeopleSoft; SAP, Salesforce or other HR Systems
- Customer service skills
- Communication skills
- Detail oriented/accurate and thorough
Work location:
· Work Location: This role follows an on-site working model, requiring the employee to work at least four days a week at the GSC Costa Rica, Centro Corporativo El Cafetal, Belén, Heredia.
· Travel: No travel is required, but there be occasional domestic or international travel if needed.
· Relocation: Relocation Assistance: Not authorized
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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What We Do
3M operates as a diversified technology company, manufacturing more than 55,000 products, including adhesives, laminates, and many more.
3M touches virtually every part of your life. Our people and technology make the impossible, possible. Every day we apply our science to enhance people’s lives. This is 3M Science. Applied to Life.™
