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Trilingual Customer Support Representative- Dispute resolution (French-English-Spanish)
We are seeking a results-driven and quick-learning Trilingual Customer Service Representative with strong interpersonal skills. This role is responsible for resolving customer complaints with high-quality results, ensuring timely project completion and superior client care. The ideal candidate thrives in a fast-paced environment and has strong English, Spanish and French (B2+ proficiency).
What You’ll Do:
- Monitor, research, and respond to all complaints received through the CFPB or BBB portals, federal/state agency e-mails, as well as various internal channels, in a timely manner.
- Address complaints and identify opportunities for process improvements/complaint reduction
- Identify and report on trends that may impact volumes and SLAs
- Track complaints received as well as actions taken to resolve
- Report system-related issues as well as policies and processes that may be the root cause of particular types of complaints
- Participate on project team during CFPB exams
- Maintain a high level of quality
What experience you need:
- Fluent in English, Spanish, and French (B2 level or higher, both spoken and written).
- High School Diploma.
What could set you apart
- Strong analytical and problem-solving skills.
- Ability to work diligently in a fast-paced, multi-tasking environment with minimal supervision.
- Proficient with Microsoft Office/Google Suite.
- Strong business/professional writing skills are a plus.
Primary Location:
CRI-HerediaFunction:
Function - Customer ServiceSchedule:
Full timeEquifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
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What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
