Trendyol Group

Trendyol Express - Customer Experience Development Professionals

Reposted 9 Hours Ago

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2 Locations

Remote or Hybrid

Junior

eCommerce

The Role

Monitor and improve shipment delivery processes, set operational KPIs, analyze reports, collaborate with operations teams, and manage risks in logistics.

Summary Generated by Built In

About the Team

Trendyol Express is the next-generation, global delivery platform that prioritizes customers, leveraging cutting-edge technology, flexible operational infrastructure, and a dedicated, strong team. With a fast-paced and collaborative culture, we overcome challenges through data, agility, and teamwork. As we expand across regions, we set new standards in logistics — delivering impact at every step.

ABOUT THE ROLE

In this role, you will monitor end-to-end shipment processes, especially deliveries at risk of delay, and support actions to improve on-time performance. You will set and track operational KPIs, analyze routine reports, and conduct ad-hoc analyses to identify issues and improvement opportunities. You will collaborate closely with operations teams, follow up on ongoing projects, and share key insights. Additionally, you will monitor forecast performance and related risks, taking necessary actions to support smooth and efficient operations.

Responsibilities

End-to-end tracking of shipments that cannot be delivered on time
Developing and implementing anti-handover processes and measuring impact
Setting target KPI, tracking and sharing periodically
Following routine reports and planning action from them, making ad-hoc analyzes
Participating in joint work with the operation teams, being a follower of related projects and sharing the findings
Studying forecast monitoring and related risks, taking necessary actions

Expected Qualifications

Bachelor's degree in Logistics, Business Administration, Statistics, Economics, etc,
Minimum 2 years of experiences in logistics, cargo operation monitoring and actions in operation areas,
Excellent written and verbal communication skills in English,
Analytical mindset, customer and result-oriented approach,
Able to work in a dynamic and fast-paced environment,
Solution oriented and proactive,
Able to follow the work effectivel,
Strong communication, and able to adapt to teamwork.

What We Offer

- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Top Skills

Communication Skills

Data Analysis

Kpi Tracking

Logistics

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The Company

10,653 Employees

Year Founded: 2010

What We Do

We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.