Assists small business and commercial customers in setting up and maintaining Business Online Banking and other Treasury Management products and services. Reviews Business Online Banking and other Treasury Management services request forms and applications for accuracy and completion. Provides client support and training on product use.
What you will do:
Implements Treasury Management product and service requests, including input and callback for various systems.
Processes maintenance requests for existing Business Online Banking and Treasury Management services, including risk reviews for ACH and RDC customers.
Reviews Business Online Banking and Treasury Management service requests, ensuring authorization and access to appropriate business banking products and services.
Provides support and training to small business and commercial customers for various Treasury Management services i.e. Business Online Banking, Remote Deposit Capture, online ACH and Wire origination, etc. Support may be provided via phone, online and/or email communications.
Provides assistance to Retail, Commercial and other banking staff regarding Business Online Banking and various Treasury Management product and service features and reports operational issues.
Monitors and manages multiple email inboxes and request databases for incoming requests and communications.
Adhere to Bank’s security and audit procedures as well as industry rules and regulations.
Maintain current knowledge of all Mechanics Bank’s Treasury Services Product offerings, services and systems.
Participate in UAT (User Acceptance Testing) on new initiatives related to Treasury Services products and services, as required.
Bills customers for various Treasury Management products and services and orders equipment for customers as needed.
Other duties as assigned.
Who you are:
High School Diploma/GED required.
3 years of experience in a treasury operational role preferred.
Additional experience may be considered in lieu of degree.
Preferred general knowledge of Treasury Management products and services and implementation requirements.
Preferred general knowledge of Federal and State banking regulations pertaining to Online Banking and ACH Operations.
Preferred general knowledge of Business Online Banking and Treasury Management products and services.
Excellent ability to explain processes clearly and understandably.
Excellent ability to problem solve.
Excellent organizational skills and attention to detail.
Skilled in problem resolution and the ability to determine appropriate solutions.
Excellent written, oral, and interpersonal communication skills.
Proficient skill in Microsoft Office Suite applications.
ADA Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
The noise level in the work environment is usually moderate.
#LI-AS1
Pay Range: $24.00 - $30.00 hourly
AIP/Bonus: up to 5%
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.
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What We Do
HomeStreet Bank is one of the largest community banks in the Northwest, California and Hawaii. Since we began in 1921, we've stayed focused on what we believe is most important: building long-term relationships with our customers and providing ongoing support to our communities. We offer a full range of financial services including commercial banking, commercial lending, consumer banking, mortgage lending, residential construction financing, commercial real estate financing and insurance services. Our primary area of community focus is housing and homes. HomeStreet also supports organizations where our employees have an integral involvement. HomeStreet is an Equal Housing Lender and makes mortgage loans without regard to race, color, religion, national origin, sex, handicap, or familial status. Member FDIC.
