Travel Team Lead

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DUTIES AND RESPONSIBILITIES:

• Oversee the coordination of daily UAC and staff travel needs via ground or air methods of transportation (charter or commercial carrier).
• Coordinate and give directions on flight / transportation manifests, and reports.
• Contact airlines to obtain information on airline escort requirements.
• Book flights, and complete itineraries, routing, and associated bookings (e.g., hotel, rental car) with the transportation specialist (TS) and escorted UAC.
• Coordinates with other Departments for child discharge from the shelter
• Assists with the development of policies and procedures
• Works with the transportation database and coordinates with data management for reports
• Has shared oversight with shelter supervisors of the escorts and other aides in the department.
• Assist with resolution of ticketing and transportation issues with sponsors, minors, and staff
• Performs duties in a safe manner
• Follows the corporate safety and security policy
• Participates and supports safety, security, training, and goals
• Ensures safe operating conditions within area of responsibility
• Encourages co-workers to work safely
• Oversight of the travel budget for HHS (Health and Human Services) Travel that includes airlines, hotels and car rental/passenger vans and cargo to ensure on time bookings in support of shelter operations.
• Responsible for maintaining weekly reporting of credit card reconciliation / expense reports on all finalized travel
• Responsible for reporting weekly UAC discharge; which includes reunifications and transfers reports to leadership, as requested
• Maintains supervision of CAID (Case Aide) staff supporting UAC travel to include the booking of itineraries, creation of staff expense authorizations, expense reports and financial reconciliation
• Manage and provide 24-hour, 7 day a week access and support to personnel to ensure resolution is available for escorts and/or UAC with transportation issues such as delays or canceled flights.
• Ability to adapt and respond quickly to changing requirements and/or immediate need requirements in a professional and courteous manner.
• Responsible for adhering to all Acuity, ORR (Office of Refugee Resettlement), & other applicable regulations.
• Ensures accurate timesheet management
• Adheres to confidentiality, HIPAA (Health Insurance Portability and Accountability), and non-disclosure agreement always related to children and shelter operations; both on and off work (i.e., media and social media postings).
• Follows all mandatory child welfare reporting requirements.
• Performs miscellaneous job-related duties as assigned.

OTHER REQUIREMENTS:

• Follows the corporate safety policy.
• Participates and supports safety meetings, trainings, and goals.
• Conduct and perform all duties within scope and in a professional manner.
• Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, JSO, Joint Commission, AAAHC, HIPAA, Federal Training Regulations, and other mandated regulations/standards.
• Maintains clean and orderly work/break areas.
• Perform oversight and management of the Travel Team to reunify and/or transfer UAC in shelter care.
• Collaborate and interface with the Discharge and Reunification Team (DART) onsite, which serves as the operations hub for all UAC reunifications and transfers.
• Serves as the primary POC (Point of Contact) for all airlines to negotiate pricing, obtain escort requirements, book flights, complete itineraries for all UAC and required escorts
• Leads the development of all policies and procedures related to UAC, corporate and TDY travel to include the development of training manuals.

QUALIFICATIONS:

• Master’s Preferred, minimum Bachelor’s in Business Administration or equivalent degree in a field related to logistics, or to human services or similar occupational areas.
• Three to five years of documented travel/logistics experience in the travel industry.
• Requires working knowledge of common office equipment and software including MS Office™ products and the ability to adapt to and efficiently work with other hardware/software products.
• Excellent oral and written communication skills both internally and externally via phone, email and in person.
• Must demonstrate planning and organizational skills and the ability to work under deadlines.
• Interpersonal skills with the ability to develop effective customer and teammate relationships.
• Bilingual in Spanish and English (Read, Write, Speak).
• Must be able to multi-task, detail-oriented, organized and have excellent verbal and written communication skills.
• Must be able to adapt to a changing work environment.
• Must be able to receive and understand detailed information through oral/written communication.
• Available to work full time hours with multiple shifts, including holidays, weekends, and on call.
• At least 21 years old.
• Clean criminal background check.
• Clean Child Abuse and Neglect or Child Protective Services Check (CA/N).
• Must be able to multi-task, be detail-oriented, be organized, and have excellent verbal and written communication skills.
• Ability to remain calm and composed under stress.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is:

Acuity-CHS, LLC