Travel Support Specialist IV, Chase Travel

Be part of our dynamic team and solve travel-related problems for clients. Your role is vital in enhancing our team's success and upholding our reputation for exceptional service in travel management.

As a Travel Support Specialist IV in Chase Travel, you will play a role in resolving travel-related issues, ensuring seamless travel experiences for our clients. Use your knowledge of travel management systems and processes to provide high-quality support services as you navigate and use travel management technology tools to optimize the travel process from start to finish. Your analytical thinking skills will be crucial in evaluating data and information to improve problem-solving and decision-making. Consistently keep an eye on the details and strive to surpass quality expectations. Develop your adaptability and communication skills as you manage through ambiguity and deliver clear, compelling messages to various stakeholders.

Job responsibilities:

• Utilize travel management technology tools to efficiently process travel bookings, ensuring adherence to corporate travel policies and client specifications
• Coordinate with clients across multiple communication channels to resolve complex servicing scenarios and escalations, developing creative solutions to ensure maximum client satisfaction
• Advocate for clients by developing relationships with suppliers and influencing them through communications to meet and exceed the client’s needs
• Contribute to the continuous improvement of travel support processes by applying problem-solving techniques and leveraging existing procedures and tools

Required qualifications, capabilities, and skills

• Advanced knowledge of travel management systems and processes, with a focus on travel booking and navigating complex servicing scenarios and escalations
• Demonstrated ability to navigate and utilize travel management technology tools, including travel planning software and booking systems
• Experience in analyzing travel-related data and identifying potential issues, with a focus on high-level and time sensitive problem-solving and decision-making
• Proven ability to advocate for clients through building vendor relationships across multiple communication channels, ensuring maximum client satisfaction
• Developing adaptability skills, with a demonstrated ability to manage through ambiguity and change

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans