Travel Support Advisor II, Chase Travel

Job Description
As Chase Travel continues to expand, we have a terrific opportunity for someone looking to grow in their career in travel. We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are looking for best-in-class talent; individuals who are collaborative, dependable, and customer-focused.
As a Travel Support Specialist in Chase Travel, you will have an understanding of travel and/or customer service with an emphasis on being hospitable, a great communicator and providing invaluable support to our Designers.
Job Responsibilities

• Provide back-office support by building and managing itineraries and maintaining customer profiles in collaboration with Travel Designers.
• Manage the intake and distribution of customer requests, including digital intake processes.
• Oversee the pre-trip experience, including pre-trip check-ins, benefit reinforcement, milestone recognition, VIP treatment, and travel advisories.
• Coordinate payment fulfillment and invoicing in partnership with Travel Designers.
• Manage the post-trip customer experience to ensure satisfaction and gather feedback.
• Conduct research on destinations, activities, events, and local restaurants to provide personalized recommendations.
• Arrange client reservations for spa, restaurants, transfers, and rental cars through concierge services or on-site suppliers.
• Partner with vendors to ensure customer preferences and special arrangements are recognized and fulfilled.
• Manage the booking review checklist as part of the booking lifecycle to ensure accuracy and completeness.
• Assist advisors in organizing client travel expenses and provide necessary information to meet final payment deadlines.
• Compose and send VIP emails to hotels prior to client arrival to ensure all desired amenities, details, preferences, and special requests are in place.
• Participate in agency and supplier-hosted webinars for specific destinations, preferred vendor services, and travel insurance as time permits.
• Engage in agency-sponsored events both in-office and off-premises to network with preferred hotels and suppliers.

Required qualifications, capabilities, and skills

• Exceptional written and verbal communication skills, ensuring clarity and conciseness in all interactions.
• Superior organizational skills, including prioritization, execution of projects, and follow-through, with the flexibility to adapt to last-minute requests.
• Professionalism, initiative, persistence, flexibility, and patience in all tasks.
• Proven ability to work independently and collaboratively in a team environment.
• Some knowledge of geography and personal travel experience.
• Ability to think on your feet and ask insightful follow-up questions when faced with challenges, such as unavailable restaurant reservations.
• Ensure writing is professional and concise for hotels and suppliers, and communicate effectively with advisors without excessive emails.
• Fully understand tasks, ask questions for clarity, and avoid assumptions to prevent double work. Collaborate with multiple advisors, adapting to their unique working styles and expectations.
• Prioritize tasks effectively, communicate priorities with advisors, and be prepared to adjust priorities for last-minute requests, requiring flexibility in managing work on an hourly, daily, or weekly basis.

Preferred qualifications, capabilities, and skills

• Ability to build effective relationships within the team and across colleagues
• Proven time optimization skills
• Effectively communicate, set deadlines and follow through on them
• Have keen attention to detail

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.