CONSUMER COMPLIANCE SENIOR ANALYST (COMPLAINTS)
Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
ABOUT THE ROLE
We are looking for a Consumer Compliance Senior Analyst (Complaints) to join our growing team. You will be an individual contributor, with an immediate focus on the regulatory complaints response process and related reporting. You may also have the opportunity to contribute to special consumer compliance projects as needed.
RESPONSIBILITIES
Our Consumer Compliance team promotes Current’s adherence to consumer protection laws, regulations, rules, and standards when interacting with the public and our customers. As a consumer compliance analyst, you may contribute to this important work in many ways.
- Regulatory Complaint Response:
- Analyze communications of dissatisfaction from our customers to identify potential regulatory risk; research individual cases
- Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators
- Work in collaboration with other team members to escalate issues and create actionable reporting
- Special Projects: Current Compliance moves fast, and our risks and priorities are constantly in flux as our business evolves. That means everyone on our team is regularly asked to pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities.
ABOUT YOU
- You have at least four (4) years of relevant experience.
- You love research; you are a great writer; you are great with data; you are fanatically detail-oriented; you hold yourself to the highest standards in everything you do; you are excited to learn new subject matter and new technologies; you are flexible and collaborative; you embrace change; you want to be part of a team of high performers that works closely together to excel.
- You are looking for an opportunity for professional growth in a role that will allow you to learn our business and collaborate broadly across a dynamic and innovative company.
- Prior experience in the following will be ideal:
- You have also worked at a fintech or a bank, or in law or consulting.
- Handled customer complaints
- You are familiar with consumer finance regulations (such as Reg E and Reg Z) and investigations.
This role has a base salary range of $85,000-$110,000. Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
BENEFITS
- Competitive salary
- Meaningful equity in the form of stock options
- 401(k) plan
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities
- Our modern NYC-based office with open floor plan, stocked kitchen, and catered lunches
Skills Required
- At least four (4) years of relevant experience
- Strong research skills
- Strong written communication; ability to draft detailed formal responses
- Strong data skills and attention to detail
- Flexible, collaborative, able to handle changing priorities
- Experience handling customer complaints
- Familiarity with consumer finance regulations (e.g., Reg E, Reg Z) and investigations
- Prior experience at a fintech, bank, law firm, or consulting firm
What the Team is Saying
What We Do
Current is a U.S. based consumer fintech and payments platform with over four million members and a mission to improve financial outcomes. It provides mobile banking services that give its members access to opportunities to improve their financial lives, such as paychecks up to two days early, up to 4% APY, fee-free overdraft, money management tools and insights, fee-free ATMs, no fee crypto trading, a cash back rewards system and family banking.
Why Work With Us
We turn ideas into reality. We're leaders beyond our titles and experience. Focused on our rapid growth, we're a social team with diverse backgrounds and perspectives that celebrates our successes together. At Current, we all make an impact. Above all, we’re committed to our mission and dedicated to being a part of building something great.
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Employees engage in a combination of remote and on-site work.
