Travel Services Representative

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a Travel Services Representative, you will play a crucial role in providing exceptional customer service, sales, and problem-solving for members and non-members alike. You will initiate outbound telephone calls to potential customers, while also handling inbound Travel Services calls based on call volume. Your focus will be on offering white-glove service, educating customers, supporting Resort Vacation Certificates (RVC) sales, members and non-member clubs, and driving revenue growth for the organization.

How You'll Shine:

• Outbound Calls: Initiate calls to non-members, educating them on the benefits of membership, offering upgrades, and driving sales.
• Inbound Call Handling: Respond to incoming calls, emails, and chat inquiries regarding new and existing travel reservations, including resorts, hotels, car rentals, and activities.
• Sales and Upselling: Promote membership sales, while also offering upgrades and encouraging repeat business through excellent customer service.
• Customer Support: Provide guidance on website navigation, answer travel-related queries, and assist in making travel bookings.
• Revenue Growth: Focus on increasing transaction volumes and revenue by helping customers book and upgrade reservations, while also introducing new account opportunities.
• Compliance: Ensure adherence to all relevant laws, rules, and regulations during customer interactions.
• White-Glove Service: Deliver a premium, personalized experience that ensures customer satisfaction and drives customer loyalty.

What You'll Bring:

• Strong customer service and sales abilities, with a proven track record of handling reservations and upselling.
• Ability to educate and problem-solve, providing value to customers while enhancing their experience.
• Excellent communication skills, both written and verbal, across phone, email, and chat platforms.
• Comfortable navigating company systems, websites, and assisting customers with technical inquiries.
• Strong organizational and multitasking skills to handle call volume efficiently.
• Knowledge of travel services, including resorts, hotels, car rentals, and activity bookings, is a plus.
• Commitment to delivering exceptional customer service and adhering to company policies.

Education

• High School Diploma or equivalent

Knowledge and Skills

• Excellent verbal and written communication
• Demonstrate active listening.
• Exceptional customer service
• Highly motivated and demonstrate ability to maintain focus.
• Demonstrate ability to work under pressure.
• Ability to achieve company, team, and individual goals.

Technical Skills

• Basic computer skills
  • Proficient in Chrome and Microsoft based applications.
  • Ability to work in multiple proprietary systems simultaneously, efficiently, and effectively.
• Salesforce (preferred)
• Outlook

Job Experience

• Call center: 1 year (preferred)
• Customer service: 6 months (preferred)
• Sales: 6 months (preferred)
• Bilingual English/Spanish is a plus.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.