Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
NOTE: This role is hybrid and requires 3 days a week onsite in our Phoenix, AZ office.
JOB SUMMARY:
The Travel Sales Support Specialist provides support to AAA MWG travel advisors by maintaining accurate travel invoices in travel technology systems, assisting with sales invoicing, managing airline reservations, and handling queue management. The role involves addressing business matters proactively and requires organizational and time management skills, as well as the ability to work independently.
ESSENTIAL FUNCTIONS:
- Support travel sales advisors with queue management and airline schedule changes.
- Support travel sales advisors with documents and by invoicing cruise, tour and other invoice items as needed/required in the GDS system in a timely and accurate manner.
- Support travel sales advisors with administrative tasks as assigned by Manager, Travel Sales Support
KNOWLEDGE AND SKILLS:
- Strong attention to detail, organizational, and time management skills.
- Able to work independently and exhibits strong judgement
- Ability to work independently and make strong judgments.
- Excellent verbal and written communication and customer service skills.
- Proficiency in Google Suite programs and Microsoft Excel.
EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
- Minimum Requirements:
- High School diploma
- 2-4 years of travel agency and GDS system experience and airline ticketing/exchange experience.
- Preferred Experience:
- Bachelor's Degree
- CTA, CTC Certificates
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Top Skills
What We Do
AAA. Always here for our Members, communities, and you.
Welcome to AAA Northern California, Nevada & Utah. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry
