Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About You
Are you passionate about the tourism industry and excited by the prospect of discussing travel and new experiences?
If you thrive on helping people plan unforgettable holidays and possess excellent communication and interpersonal skill, we want to hear from you! We’re looking for someone who is computer savvy and eager to learn new systems, with exceptional attention to detail and a knack for effective problem-solving. The ideal candidate will be able to work under pressure, managing a high-volume workload while delivering a consistent and high level of customer service. Previous experience in a similar role, along with a familiarity with reservations systems, is highly desirable but not mandatory.
About The Role
As our business continues to grow, we are thrilled to offer exciting opportunities for customer-focused and sales-driven individuals to join our Travel Centre team in Adelaide. We have full-time and part-time positions available working over a flexible 7-day roster cycle.
In this role, your primary responsibility will be to deliver a comprehensive travel experience service that truly exceeds our guests’ expectations. As a Travel Sales Consultant, you’ll pay a vital role in shaping the beginning of our guests’ unforgettable journeys.
Key responsibilities will include:
- Initially, your time will be spent getting to know our team, learning about our amazing products, using our booking systems, and buddying up with one of our talented Travel Sales Consultants.
- You will offer exceptional customer service to assist our guests with their holiday of a lifetime through our various communication platforms including over the phone, via email or on webchat.
- Using your creativity and passion for the tourism industry, you will provide our guests with a suite of information relating to our products and offer personalised solutions and package options depending on our guests needs.
- You will be an expert in your field and a product ambassador, all while working towards and achieving your individual plus team KPI's
What We Offer
- An extensive onboarding and training program
- Flexibility to work across a 7-day roster cycle
- One day a week work from home options after passing probation
- Generous discounts on Journey Beyond travel and experiences
- Study Assistance Policy
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Flexible working environment
How to Apply
If you're passionate about travel and ready to make a meaningful impact, we invite you to become a part of our team!
Apply now. Join us!
Successful candidates are required to provide a current National Police Clearance.
Skills Required
- Current National Police Clearance
- Excellent communication and interpersonal skills
- Exceptional customer service orientation
- Computer savvy and ability to learn new systems
- Attention to detail
- Ability to work under pressure and manage a high-volume workload
- Sales-driven with ability to work towards and achieve individual and team KPIs
- Ability to work across phone, email and webchat communication platforms
- Familiarity with reservations/booking systems
- Previous experience in a similar role
- Flexibility to work a 7-day roster cycle (including weekends)
What We Do
Journey Beyond is Australia's leading experiential tourism group, offering unique and iconic travel experiences across Australia and New Zealand, including luxury rail journeys, ocean cruises, and lodges.
