Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy. Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences. Products/Services Handled: Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) - Membership Sales & Servicing (secondary).
This is a full-time, onsite, 5-day a week position at the AAA Helena branch.
Essential Functions
- Sales
- Owns the relationship with the member from beginning to end of each travel related transaction.
- Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
- Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
- Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
- Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
- Member Experience
- Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
- Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
- Investigates and responds to travel-related member questions/complaints, and recommends solutions.
- Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
- Operational Support & Compliance
- Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
- Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
- Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
- Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
Knowledge/Skills/Abilities
- Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
- GDS experience preferred (Apollo/Galileo/Travelport)
- Strong consultative selling skills with the ability to listen to members’ needs
- Self-motivated sales drive and documented sales success
- Detailed knowledge of travel products
- Knowledge of worldwide geography, the ability to read and interpret maps and brochures
- Ability to identify customer needs and recommend solutions
- Application of good judgment and decision making
- Ability to work efficiently both independently and as part of a team
- Bilingual communication skills are a plus
EDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSES
- Minimum Qualifications
- High school diploma or equivalent
- 3+ years of general sales experience
- Preferred Qualifications
- 3+ years of recent experience selling international and domestic travel services
Work Environment/Physical Requirements
This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.
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This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.Skills Required
- High school diploma or equivalent
- At least 3 years of general sales experience
- Strong consultative selling skills and documented sales success
- Knowledge of travel products and worldwide geography
- Ability to identify customer needs and recommend solutions
- Strong computer application and telephone skills
- Ability to work independently and as part of a team
- At least 3 years of recent experience selling international and domestic travel services
- Experience with GDS systems such as Apollo, Galileo, or Travelport
- Familiarity with Galileo or VAX
- Bilingual communication skills
- Saturday availability and occasional evening availability
- Ability to work onsite at the AAA Helena branch five days per week
What We Do
AAA. Always here for our Members, communities, and you. Welcome to AAA Northern California, Nevada & Utah. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road. Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up. Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry
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